Bonvoy Elite Benefits
General Bonvoy Knowledge
Posting and GXP
Hotel Info
Front Desk
100

Platinum, Titanium, and Ambassadors all get this perk.

what is 4pm late checkout

100

How many nights to earn Gold status?

25 nights

100
What are the codes for Hospitality charges and Restautant rebate? And when to use them

HO is for hospitality Charge, and we use this code when we do a service recovery and we give guest the free drink/entree voucher. 

XF is the code for restaurant rebate, and we use this code to rebate the food the customer didn't like or was posted to his room by mistake. 

100

Who can we issue keys to?

Only to the guest registered to the rooms.

100

Attendance policy

3 call offs or 3 days tardy will be a Commitment to correct (CTC) and anything after this is a written warning.

200

2pm late check out, free enhanced wifi, and 250 bonus points at check in

What are Gold elite benefits

200

How many nights to earn Titanium status?

 75 nights

200

Place 6 housekeeping and maintaince tickets a day on this platform.

GXP.

We need to create 6 tickets a day for housekeeping and maintaince and close them immediately. 

200

What is our uniform?

Business casual attire light blue shirt and Checked dress shirt for men

Black pants flats or dress shoes


200

We must open this binder at the very start of the shift.

What is the BEO binder



300

1pm late checkout and 10% bonus points

What are Silver elite benefits.

300

How many Points per dollar do you get at Springhill suites?

10 points for every dollar spent

300

We use this every day to plan for todays arrival and request

GXP- GPS guest planning screen

300

How to process cash security deposit at check in and check out?

Post the amount of cash received with code SD and at checkout post the same amount with the same SD code but negative. 

SD $50 at check in

SD $-50 at check out

300

Being Guest ready?

Standing up when you see a guest approach you and being ready for the guest

400

An Abassador benifit that lets them stay in the room for 24 Hrs (ex. guest checks in at 9pm they can checkout the next day at 9pm) 

*upon Managers approval first

What is my 24

400

How many points per dollar do guest recieve at Residence Inn

5 points per every dollar spent.

400

What is the difference between Chipping in a card vs swiping? 

Chip provides the most secure payment method and its the only method the bank accepts.


400

What is the outstanding balance limit for guest when we do the guest ledger?

$1500

400

Posting room charges Vs Pre-settling 

Pre settling creates a new folio for the days you settled and checks it out immediately. 

Posting room charges keeps everything in 1 folio

500

$100 cash and 90,000 points given to Elite guest in this situation

What is walking Platinum elite guest

500

How to achieve Ambassador status?

100 nights and $20,000 dollars spent on Marriott properties. 

500

This code creates an incidental folio and separates the charges from the main folio. 

What is D7

500

Who do we issue mobile keys to?

Gold and above and only if they have stayed with us in the past. 

500

If the room has had a DND sign for 3 days we must enter or call the guest to make sure the guest is okay

Guest wellness policy

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