Elements of Making Connections
What is the 2nd Element for Making Connections?
What is INTUITION
What is a RECEPTIONIST
WHAT IS a person employed in an office or other establishment to answer the telephone, deal with clients, and greet visitors.
What is a synonym for Delight?
What is PLEASE, GRATIFY, EXCITE, ENCHANT
How can you provide each guest with a guest service GOLD® experience?
What is PERSONALIZE their experience
Do we use quotation marks when providing a price quote to someone?
What is - FALSE
What is the short phrase associated with taking the initiative?
WHAT is MAKE THE EFFORT
WHAT IS -
A word or phrase that a word opposite in meaning to
another.
TWO synonyms for this word could be genuine and real. What is the term?
What is AUTHENTICITY?
What are the seven elements of Golden Opportunities?
Recovery: Turn it Around! · Personalization: Provide an Individualized Experience! · Knowledge: Be in the Know! · Passion: Inspire Others! · Commitment: Be All In!
What does the mailman do AND when?
What is DELIVER and ALWAYS
What is the FIRST short phrase associated with the first element for Making Connections?
What is KEEP IT REAL
Name the term - A word or phrase that means exactly or nearly the same as another word or phrase in the same language.
What is a SYNONYM
What are two synonyms for DELIVER?
WHAT IS TAKE, BRING, CARRY, TRANSPORT OR DISTRIBUTE
What does PASSION mean to you?
WHAT IS INDIVIDUALIZED ANSWERS
TRUE OR FALSE - Does SYNONYM mean Opposite and ANTONYM mean Same?
WHAT IS FALSE
If I were to "provide a surprise" to a guest. What element am I practicing?
What is DELIGHT
Name the term - Being true to your personality, values, and spirit, regardless of the pressure that you're under to act otherwise.
What is AUTHENTIC
True or False - Seeing it Through is doing what?
WHAT IS DELIVER
How can you inspire your colleagues?
WHAT IS INDIVIDUALIZED RESPONSES
True or False - Using empathy could help you understand a customer's feelings better?
What is TRUE
What are the seven elements of Making Connections in order (without the short phrases)
What is: Authenticity, Intuition, Empathy, Champion, Delight, Delivery and Initiative
The ability to understand something immediately, without the need for conscious reasoning is defined as ....
What is INTUITION
Please provide the audience with three synonyms for BILL
What is an INVOICE, STATEMENT OR TAB
How can you personalize a guest experience?
WHAT IS INDIVIDUAL RESPONSES
A _____ Service Champion plays an important role in ensuring that our guests leave satisfied.
What is GUEST