FSA ID Create
FSA ID NO-SSN
FSA ID Timeframes
FSA ID Troubleshooting
PAS
100

Aside from the social security number and PII this is needed to create an account. 

What is email?

100

Should be checked on the personal information section if you do not have a social security number.


What is "I don't have a social security number."?

100

The timeframe for a secure code to be set either via email or mobile phone number. 

What is 30 minutes? 

100

What three ways can a customer retrieve their account information using self help 

What are email, mobile phone, and challenge questions? 

100

A portion of the account details screen that shows if an FSA ID is active.

What is FSA ID status?

200

This option is listed on the contact information section of the account creation process and can be check for account recovery. 

What is mobile phone number?


200

These are the individuals who should create Non-SSN FSA ID. 

Who are Dependent student parents with no SSN and citizens of freely associated states? 

200

This is the timeframe when an individual has unlocked their FSA ID using their challenge questions. 

What is 30 minutes?

200

You as a CSR can assist with a locked FSA ID by sending the following to them via PAS. 

What is a password reset email?

200

There is where you document the reason why you access PAS. 

What are notes?

300

The number of challenge questions and answers needed to create an account. 

What is 4?

300

The entity that provides the question for verification. 

Who is Transunion?

300

The time frame when an individual has created an FSA ID and awaiting SSA match.

What is 1-3 days?

300

The customer can also do this self service option to retrieve their account information if the first three options are unsuccessful.

What is Self Service IDAR?

300

Where you can check the previous SSA match for the customer's FSA ID

What is SSA match results? 

400

This portion of account information has a criterion of uppercase and  lowercase letters. It also states that you should have a number and at least 8 characters.

What is a password?

400

The status if Transunion cannot confirm your identity. 

What is inconclusive?

400

The timeframe for the self-service IDAR case at the studentaid.gov website.

What is 15 minutes?

400

Process where the customer can contact us when they have exhausted all options to recover FSA ID information. 

What is FSA ID account recovery case?

400

An option that you will never use as a agent in PAS

What is remove mobile number?

500

The only thing you can do you can do once you have created your FSA ID account or while its in a pending status. 

What is sign and complete a FAFSA form?

500

T/F Can you complete exit counseling with a No SSN FSA ID?

What is False? 

500

The timeframe for an account recovery case once the customer has responded to the email regarding the case creation. 

What is 10-14 business days. 

500

The troubleshooting option that we assist when the parent is accessing the student's FSA ID. 

What is None? Remember the Privacy Agreement (The FSA ID is a legal signature and cannot be shared with anyone including family)

500

The section of the account details screen that indicated if a owner of FSA ID account indicates that the customer is deceased. 

What is DMF( Death Master File)?

M
e
n
u