Column 1
Name 3 mandatory exits?
Smoking and/or Vaping in facility
Drugs, drug paraphernalia, alcohol, or recreational drugs found on your person or in your belongings.
Misuse of prescription drugs
Weapons on property, including but not limited to: firearms, blades, air guns, bow and arrows, stun devices, martial arts weapons, items that contain needles, and explosives
Propping open emergency doors
Physical abuse, sexual abuse, or harassment of any kind
Intentional damage to campus property
Unlawful behavior conducted at the shelter
Going to the wing opposite your assigned wing
When can a client return after a mandatory exit if they have not exceeded 3 stays per year or exceed 90 days?
30
What is the process for clients to remove the ROI?
Clients can revoke or limit the ROI authorization at any time by submitting a written request to their Care Corps LifeHouse case manager.
What is best practice if a client does not show up for their first scheduled case management meeting?
1) Try to locate the client.
2) Provide a corrective action, providing a day and time to meet again.
3) Leave a note at the front desk for the client, advising them that they need to leave before 9 AM the following day.
1 and 2
What is the shelter curfew?
Monday through Friday, staff will open all doors in the morning as everyone is expected to be up by 9:00 am unless approved by the case manager
When can a client return after a mandatory exit if they have not exceeded 3 stays per year or exceed 90 days?
30
1:00pm, 5:00pm and 9:00pm
What is the timeline to complete a VI-SPDAT
Within 7 days
What tools are in place to assist case managers to identify Root Causes of Homelessness
What time is quiet time?
Quiet time starts at 10:30 pm. Televisions will be turned off and common areas will be closed.
What is the consequence of a client not agreeing to the INFORMED CONSENT AGREEMENT?
If they do NOT AGREE to the guidelines and they will need to seek other shelter within 72 hours.
What is the timeline for shelter case managers to have their notes into Clarity after meeting with a client?
The same day
If a client is exited under non manatory reasons, have not exceeded 90 days or 3 stays when can the return?
What is the timeline for an intake specialist to meet with a client?
24-48 hours from the entry to shelter
What happens if you leave the shelter after 9 PM?
If you choose to leave the facility after 9:00pm without permission for any reason other than work, you will not be able to come back inside until 7:00 am. You will be marked truant during the times you are gone.
What is the consequence or refusing a drug test?
If you refuse the UA, you will be required to exit shelter within 72 hours
What is the timeline for Supportive Housing Case Managers need to have their notes in after meeting with a clients?
Within 3 days
What is the Progressive Discipline for Non-Compliance
Verbal
Written Documentation
Interventions
What are the shelter limits for stay for clients per year
shelter stays are limited to a maximum of 3 stays per year, not to exceed 90 days, which starts when you first check-in to the shelter.
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An exception may be made for individuals who successfully completed treatment, are coming directly from treatment, and intend to follow their after-care plan.
What happens if the fire alarm goes off in a room?
Everyone in the room will be asked to relocate within 24 hours.
What is the consequence for testing positive for alcohol and refusing to accept a treatment plan?
If you choose not to accept the treatment plan, we will work with you to find an alternative shelter that better fits your needs and ensures the safety of all residents.
If you refuse the breathalyzer, you will be required to exit shelter within 72 hours.
What is the timeline for shelter case managers to add documents to Clarity when recieved?
On the same day received.
Provide individualized support, develop action plans, and connect program participants to community resources.
What food or drink is allowed in the shelter?
No food or drink is allowed in the building except plain, unflavored water. Exceptions require a doctor's note that is specific to the reason why and what food.
What time are mealtimes?
Breakfast 6am – 8am
Lunch 12pm - 1pm
Dinner 5:30pm – 6:30pm
Snack times, for children and others as available, are 10am, 4pm, and 8pm.