Incident Response
What are the classifications for incidents?
High, Medium or Low
What year was the bank founded?
1883
What type of Incident does a Breach refer to?
Any observed instance of confidential customer information.
Who was at one time binge-watching old seasons of Big Brother?
Miranda Dearborn
Who can declare a disaster for the bank?
Lindsay or Jennifer in Lindsay's absence.
Name one way to report a potential incident or data breach.
Incidents can be reported to the Incident Response Team by email, phone, or in person.
Name one of the two founders of the bank.
Isaac Clark
Walter C Brooks
In the event of a Breach, the Incident Response Team will notify: (name at least 2)
-Board of Directors
-Law Enforcement
-Legal Counsel
-Qualified Forensic Investigator and/or the Cybersecurity Insurance Provider
-Regulators
Who named their first car Matilda?
Heather Poss
What is the primary concern in any disaster?
People (both employees and customers)
Name one way an incident may be detected?
-audit monitoring
-network monitoring
-firewalls and intrusion prevention systems
-security information and event management systems
-physical access monitoring
-user or administrator reports
-outside reports from law enforcement or service providers
-customer complaints or notification from customers
What year did the bank change it's name from Bank of Galesville to Bluff View Bank?
2018
Who fields questions form the media and other outside entities in the event of a Breach?
Who described themselves as a Teachers Pet for sure?
Leigh Jilk
When should services marked as high priority be available by?
Next Day
Give an example of a high classification incident.
-Fire, terrorism, or acts of God
-Major system crash
-Armed robberies or hostage situations
-Financial collapse, wide spread civil disobedience, run on bank
-Pandemic viral outbreaks
-Security Incidents (Denial of Service attack, wide spread computer virus infections, stolen or lost laptops or external media, etc.) which are referred to the Breach Response Program
Bluff View Bank's Mission Statement includes 4 promises of how we will serve our customers. Name at least 2.
-Integrity
-Courtesy
-Professionalism
-Innovation
How would an encrypted email be sent?
Whose favorite snack is cottage cheese and Doritos?
Chris Burken
-That is one of them anyway... the other is melted cheese and Triscuits.
When should services marked as medium priority be available by?
1- 3 days
After an incident has occurred what is the final step the Incident Response Team will take?
Conduct a “lessons-learned” meeting to use the
incident and build from the experience.
Name all of the directors of Bluff View Bank. Hint: there are 6.
Scott Kopp
Steve Kopp
David Andersen
Fritz Truax
Allan Ohm
Lindsay Spitzer
Bluff View Bank should provide a notice to its customers whenever an incident of unauthorized access to sensitive customer information has occurred. Under what circumstances can we limit notification?
When the bank, based on its investigation, can determine from its logs or other data precisely which customers' information has been improperly accessed, we may limit notification to just those customers.
Who names their favorite music as ANYTHING except headbanger music?
Latonia Schmitt - Benson Boone and Zach Bryan are (were) her current favorites, but Megan Trainer is also hard to beat.
What are the designated locations for each branch to take shelter or where should staff meet if the Bank must be evacuated?
Galesville
Shelter-Basement of the Bank in the vault or hallway outside the vault.
Meeting Spot-parking lot of Randy’s Neighborhood Market.
Trempealeau
Shelter-The best location within the Bank is in the backroom where there are no windows.
Meeting Spot-parking lot of River Stop
Holmen
Shelter-storage closet in the kitchen, coat closet or the janitor’s closet as these rooms do not have windows.
Meeting Spot-parking lot of the Boys and Girls Club in Holmen.