Nonverbal Communication
Barriers to Listening
Improving Listening Competence
Interpersonal Communication
Miscellaneous
100

Proxemics means ___.

What is personal space?

100

List one bad listening practice.

What is interrupting, aggressive listening, narcissistic listening, eavesdropping, and pseudo-listening?

100

This is a communication skill that involves paying attention to what someone is saying and trying to understand their meaning and intent.

What is active listening? 

100

This type of communication involves exchanging information, feelings, and meaning between two or more people.

What is interpersonal communication?

100

These are mental frameworks that help people understand the world.

What are schemata? 

200

Nonverbal expressions and interpretations vary across ___.

What are cultures?

200

This bad listening practice entails intentionally listening in on a conversation that you are not a part of.

What is eavesdropping?

200

We process words faster than we can ___.

What is speak?

200

This occurs in interactions where there are incompatible goals, scarce resources, or opposing viewpoints.

What is interpersonal conflict?

200

This is a conflict-management style where each person gives up something to end a dispute. 

What is compromising? 

300

Name three of the types of nonverbal communication. 

What are... facial expressions, body language, gestures, eye contact, personal space?

300

This is noise stemming from a physical illness, injury, or bodily stress.

What is physiological noise?

300

"Never eat soggy waffles" (North, East, South, West) is an example of which mnemonic device.

What is an acronym?

300

Joy is this type of emotion (say primary or secondary).

What is a primary emotion?

300

Which conflict management style involves pretending conflict does not exist (other-face concern)?

What is avoiding?

400

Nonverbal communication encompasses everything except...

What are spoken or written words?

400

This is our tendency to pay attention to the messages that benefit us in some way and filter others out.

What is selective attention?

400

This is a sign of active listening that involves looking directly at eyes of the speaker. 

What is eye contact? 

400

Name two types of conflict management styles.

What are competing, compromising, collaborating, avoiding, or accommodating? 

400

List one type of mnemonic device.

What is an acronym, rhyme, or vizualization?

500

Name one function of nonverbal communication.

What is enhancing communication effectiveness, expressing emotions/attitudes, or regulating conversations and interactions?

500

List 2 environmental factors that affect our ability to listen.

What are lighting, temperature, or furniture?

500

This involves sending yourself affirmative and positive messages such as “I'm being a good active listener. This will help me do well on the next exam.”

What is self-reinforcement?

500

This is the stage when you make proposal concessions in the negotiation process.

What is the bargaining stage? 

500

Name a number (in words per minute) that falls in the range of the average speaking rate.

125 - 175 words per minute

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