Generalist Practice
Stress and Time Management
Micro Skills
Group Skills
Understanding Organizations
100

Knowledge, Skills, and Values are the Foundation for this

What is Generalist Practice?

100

External pressures affect individuals emotionally and physically to cause internal tension

What is stress?

100

Eye contact, attentive listening, and body position are examples of this

What is non-verbal communication?

100

The ability to identify targets for change and to inspire others to undertake that change

What are leadership skills?

100

Available resources, legitimation, and client sources are what type of context

What is environmental or external?

200

Large systems, including organizations and communities

What are macro systems?


200

Avoidance of doing something that needs to be accomplished

What is procrastination?

200

Understanding and acknowledging another person's situation

What is empathy?

200

Knowing how to defuse situations and help resolve differences

What is conflict management?

200

This theory involves the liberation of women and girls from discrimination based on gender

What is feminist theory?

300

The process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations

What is empowerment?

300

Role ambiguity and too much work in too little time are examples of this

What are stressors in agencies?

300

Monitoring your thoughts, attitudes and reactions

What is self-awareness or personal reflection?

300

Individuals or organizations that are interconnected to accomplish a goal that each feels is worthwhile

What is a network?

300

Theories that emphasize how all parts of the organization are interrelated

What is systems theory?

400

Orientation that focuses on client resources, capabilities, knowledge, and other positive qualities 

What is the strengths perspective?

400

Alarm, resistance, and exhaustion are three phases of this

What is General Adaptation Syndrome?

400

Considering both your rights and the rights of others

What is assertiveness?

400

Challenging assumptions, verifying facts, and questioning opinions not supported by data are involved in this

What is critical thinking?

400

A management approach that maintains that customer satisfaction is paramount

What is TQM (Total Quality Management)?

500

This model assumes that change is best accomplished when the people affected by the problems are empowered to overcome them

What is community capacity development?

500

An approach to change how you think about stress

What is the ABCDE approach?

500

Making certain that what another person says is understood

What is clarification?

500

The process of bringing opposing parties together to arrive at a mutually satisfying agreement through discussion, compromise and other means

What is negotiation?

500

Management approach that emphasizes that leaders should be attentive to the concerns of the followers and empathize with them

What is servant leadership?

M
e
n
u