What is Copilot
Copilot Set-up
Fun with AI
Olympic Facts
Know your Teammate
100

This Feature enhances communication between the agent and the customer.

What is Genesys Copilot

100

In this Setting you can toggle AI-powered answer highlights on or off.

Advanced Settings.

100

Conversational, Generative and Predictive

What are Genesys types of AI?

100

The new sport for Paris 2024?

Breaking (Breakin' (1984) - IMDb)


https://www.imdb.com/title/tt0086998/

100

This Teammate has a strict NO Cotton Ball policy at home.

Who is Lena Migala

200

Copilot can determine this and provide relevant next best actions to the agent.

What is Intent?

200

Provides the necessary permissions to create and administer Copilot

What is Agent Copilot Admin role?

200

This feature frees agents from unnecessary manual work.

What is Auto-summarization

200

The sport with the most medals being awarded

What is Aquatics (49)

200

This Teammate is an IU Graduate and Dance Marathon Champion.

Who is Sarah Harbert

300

This role provides access and clearances for the Agent.


What is Agent Copilot Agent permissions?

300

Admin, Contact Center, Agent Copilots,Create New Copilot, name and choose a language.

What are steps to create a new CoPilot?

300

AI Experience token is equivalent to?

What is $1

300

Paris will join London as the only cities to host the Olympics...

What is 3

300

This Teammate has been bitten by a Zebra

Who is Nate Kemp

400

These licenses: Cloud CX 3, or Genesys Cloud CX 3 Digital as well as many other are?

What are Prerequisites?

400

In the Settings Tab you must choose this?

What is a Knowledge Base?

400

This Model provides customers with a new AI Experience that provides flexibility. Measured monthly

What is Token Model?

400

Number of timesthe US men's basketball team won the Olympics?

What is 16

400

This Teammate studied at the Defense Language Institute - Presidio of Monterey

Who is Bob Summers

500

If you have this then Genesys Cloud transfers them to the Agent copilots list.

What is Genesys Agent Assist?

500

Wrap-Up codes require this for Copilot to automatically predict a wrap-up code?

What is Wrap-Up Code description?

500

Voicebots, Chatbots, Agent Copilot, Agent Assist (Omnichannel), Agent Assist (Digital), Predictive Engagement, Predictive Routing

What are Genesys AI solutions?

500

This French territory will host the Surfing Competition

Tahiti

500

This Teammate was the master of ceremony for his California Elementary School Graduation

Who is David Colleran

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