PRICE PLANS
These types of plans do not have an Early Termination Charge.
Variable Plans
These 2 systems integrate when completing a Turn-On order
Vistio and VBOT
What is mandatory during a new enrollment?
A Credit Check
What 4, line items are on a GNG Bill?
Gas Charge, Customer Service Charge, AGLC Base Charge, and Tax.
Enrolling or switching a customer without their consent.
Slamming
This plan is only available when there is 2 years of consistent consumption history at the premise after the credit check.
Guaranteed Bill Plan
This system is used to determine customer eligibility for service, plans and offers.
OMS
When beginning a service transfer, what 2 things must be done first?
Verify the customer's current account that they are vacating and locate the new address to see if we service that area.
How does GNG bill?
In arrears
When a customer calls in not authenticated through the I.V.R., what do we authenticate?
Name of the caller, name on the account, full, service address including city and zip code, last 4 of SSN or Full 16-digit account number
When do the rates change?
The 5th of every month at 4 pm.
In this system you can create a Special Read.
GCMA
What 2, meter statuses will let the customer not have to be home for a Turn-On order.
On and Delayed Match
How will the discount appear on the GNG bill?
As a separate line item
A customer calls this number to locate lines.
811
What makes up the Guaranteed Bill Charge?
The Gas Charge, Customer Service Charge, and AGLC Base Charge.
You can click this in Banner to update the customer's billing address.
Customer Maintenance
The latest date and time a customer can cancel a marketer switch.
On the 19th before 6pm
Another name for Base Charge
Pass through charge
Customer's that threaten to switch away from GNG are referred to as...
V.I.P. customers
What 2 price plans are only available during a new enrollment if the customer is eligible?
Market Intro and Pre-Pay
In Banner, Accounts can show these account statuses.
Active, Inactive, New, Final, and Safari
What will happen to Pre-Pay customers that service transfer in the middle of their Pre-Pay plan with 6 months of good payment history?
The customer's payment history will restart at the new address.
The True Blue notes show perks for customers and helps GNG cross promote other businesses, but it also shows when a customer's...
Price plan is going to expire or up for renewal
Medical letters must...
Be signed by a physician, on a doctor's letterhead, dated with 30 days, and state the someone in the home has a medical necessity for gas.