LOYALTY
Do we give a discount for non-approved card applications?
NO! Only if we have an escalated situation.
Name the UPH's for SFS and shipment.
190 for shipment, 57 for SFS
Name 5 SCA controls
Zebras, timesheets, meal compliance, terminations, i9, COBC, equality and belonging, instock, signage, egress, fire safety, ladder safety, shipment receiving, etc.
What should we, as leaders, be checking every day? *on the computers*
email, PowerBI (for daily loyalty, general sales performance, etc.) and Zipline (messages, day sheet, and groups!) and PM
What is the next major holiday coming up for retail?
Explain LUYL and the Hub.
Interactive website with missions and teaching modules to better inform BA of our credit card program with the intent of increasing their performance. Missions translate to stars which turn into points on the marketplace overtime.
Name the major job responsibilities for the AMCO.
Hiring/recruiting, interviewing, onboarding, scheduling, employee engagement, community engagement, loyalty owner of the store, LOD.
How many unexcused absences are BA's allowed before corrective action begins?
6 in a year.
What are the expectations for closing?
100% recovered sales floor, no go-backs, replenishment and vacuum completed, deposit/tills/safe/overshort chart/petty/brinks book complete.
When is our next inventory?
March 2nd
What does a good coaching/role play look like between a leader and BA?
Tailored to the BA individual performance and their opportunity, having an open-ended conversation, asking where we can support them, having them act out a pitch, giving feedback.
Name the major job responsibilities for the AGMM.
Men's and women's merchant, oversee MS in kid's and baby, weekly business analysis, oversees business in GM absence, LOD.
What AP/compliance items need to be submitted on a monthly basis?
Active threat drill, alarm test, SCA, BPSA (quarterly for G2 stores and monthly for G1 stores)
What needs to be done in PM every day?
Edit any timesheets, edit current week's FEBA for SFS/BOPIS/shipment/markdowns, and save THREE rolling weeks of FEBA.
Hours funded in January weeks 2-4 for reorganizing and cleaning of major areas in the store: BOH, office, cash wrap, sales floor, and fitting room.
What is special about January for cardmembers?
There is a promotion every weekend for cardmembers!
Week 1: $15 off $75 (incl clx)
Week 2: extra 20% off jeans
Week 3: 50% off
Week 4: 50% everything (incl clx)
Name the major job responsibilities for the POL.
Shipment, signage, markdowns, LOD.
Name 5 ways you contribute to the SCA EVERY DAY!
Not violating, keeping your zebra on you at all times, keeping yellow zones clear, not editing timesheets, scanning merchandise in/out properly to instock, fixing any incorrect signage. AND ENCOURAGING THE TEAM TO DO THE SAME!
What do we do if we are over on hours for the week? What if we are under?
First, make sure it is all accurate: timesheets and FEBA. If we are not making sales, we need to cut.
If we are making sales, we can add shifts. If we aren't making sales, we need to stay under to balance out sales.
When is our PTO reset?
July 5th, 2025
When do cards close after inactivity?
24 months
Name the major job responsibilities for the MS.
Kid's and baby merchandising, reports to AGM, weekly business analysis, LOD.
What do you do when a customer is returning something and the credit card is no longer valid?
New over/short chart, sign off on FUPN and EQPR, new safety spot, supply order, BAOM, clear out media drawer and place into plastic bins, new loyalty tracker, update monthly whiteboard.
What major application is getting an update in the next year?
PM, will be changing to WFM (Workforce Management) with all new training for AMCOs and GMs.