5 steps
What do we say when a customer walks in?
Hi! Welcome to Great Clips!
What do we use to find a customer in the database?
We type in their phone number.
When should you arrive for a shift?
15 minutes early.
What is the name of our men’s line?
Latitude
New return %
26%+
What is the last step in the Great Clips 5 steps?
Thank the customer and ask them to return.
If there number doesn’t come up what do we do next?
Clear the field and type in last name.
Who would you call for IPad/ pos support?
ICS
What are two names of products on the kids solution brand?
Kids 3-1 cleanser
Afraid knot detangler
Wacky gel
Crazy curls
What is the standard cut time?
12-15 min
What steps do you use the hand mirror?
Review and ask
Do you have to use the full last name or partial?
You can use partial.
This or that?
After you check in a customer you walk back to your station and then shout to them to come back?
Or do you introduce yourself and walk them back?
You introduce yourself and walk them back.
What was the number 1 product our salons sold since January 2026?
Nourishing Leave-In Conditioner 8oz
Repeat customer percentage?
77% +
What step do we talk product ?
Step 3 Engage
If multiple records show after putting in last name what do you type next?
Type in the first name.
A situation has come up and you are going to be late what is the proper procedure?
Call Marcel
Call store
A shampoo designed to lift away product build-up in the hair or counter the effects of chlorine and mineral deposits.
Solutions clarifying shampoo.
Between cut time standards?
Under 2 minutes.
What are the five steps in order.
Greet, Review, Engage, Ask, Thank
You have found multiple names and numbers for the same person what can you do to help fix the database?
Flag duplicates
What are the 3 core brand elements?
Comfort, freedom, connection
What is the standard product percentage you need to maintain, and what does that mean?
3% the 3% comes from the total haircut sales you have made, and 3% of that.
Ex: if you do $1000.00 in haircut sales you need to do $30.00 in products. You make 10% on all product sales.
How many days does it take for the New customer percentage to count?
105 days