Types of Challenging Behaviours
This type of person reaches your point ahead of you
What is Jumping Ahead?
This is the first step when providing feedback
What is ask permission?
When a change is introduced, helping people understand why it is important, in order to gain their support
What is Buy-In or WIIFM?
According to safe patient handling guidelines, at approximately what patient weight should a mechanical lift and sling be considered?
What is 80kgs or 180lbs?
Any experience or experiences that overwhelm an individual's capacity to cope
What is trauma
This type of person does not believe your message
What is a skeptic or resister?
The receiver interprets the message differently than the sender intended
What is the interpersonal communication gap?
Looking people in the eye, asking questions and paraphrasing are all part of what skill?
What is active listening?
It looks like a bow tie and assists with turning and holding a patient in a turned position?
What is the TriTurner Sling?
80% of our communication is conveyed by
What is our body language?
This type of person does not voluntarily speak up
What is quiet or shy?
Owning your personal observations, thoughts, feelings and wants is a part of which communication tool
What is the experience cube?
Polling questions and voting are two ways to do what
What is a way to hear from or engage everyone?
This sling is used for multiple applications such as toileting and bed to chair transfers?
What is the universal sling?
casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true.
What is gossip?
This type of person is distracted from the topic being discussed and might be distracting others
What is a side conversationalist
This type of information is based on observable, measurable facts rather than opinions, assumptions, or personal interpretations.
What is being objective?
Asking someone to keep time for you, setting a timer on your phone, establishing a parking lot for off-topic items are all ways to
What is keeping to established time?
the opening of the hammock or universal sling should be positioned with which bony landmark on the body?
What is the bottom of the coccyx/tailbone?
The ability to share and understand the feelings of others?
What is empathy?
The facilitator uses active listening skills, body postures and positioning, and tools such as a parking lot
What is managing challenging behaviours?
This is the process of sharing observations with someone to reinforce positive behaviours or help identify opportunities for improvement
What is providing feedback?
Pointing out digressions and staying neutral are two key points when managing what
What is managing conflict?
Height, weight, type of transfer and patient physical and cognitive capabilities are all things to consider when
What is selecting the correct sling?
The Learning Hub, EFAP webinars, VIU, SafeCare BC and WorkSafe BC workshops are all examples of
What is continued education?