Guess the CX Team Member
This team member is known for always having/getting their lunch by 12pm on the dot. If they do not eat, they become dysfunctional.
Saddike Brown
This client consistently portrays themselves as a victim and tends to avoid taking responsibility for their actions.
Janice Rose- Brown
Only When Our Clients....
Win...We Win.
Showing genuine care and concern for the client's feelings and experiences is an example of this best practice.
Empathy
This Jamaican sprinter is often considered the fastest man in the world.
Usain Bolt
This team member is a coffee enthusiast and can always be found with a cup of their favorite brew in the morning.
Laura-Kaye Watson
This client consistently maintains a conviction of being correct and is unwilling to consider alternative viewpoints. They may resort to social media as a platform for their grievances.
Peter Shoucair
We will always support our colleagues,
because exceptional service is a team effort.
Checking in with customers regarding updates or after resolving an issue to ensure their satisfaction and to show continues support.
Follow Ups
This Jamaican national hero was a leader in the fight for independence from the British rule.
Marcus Garvey
This team member can come across tough initially, but once you get to know them, you'll find they are surprisingly sweet, much like Sour patch candy.
Shantavia Hall
This client always has issues with his POS machines.
ZamarZamir Zarin
Sagicor Group where brilliance, execution excellence,
authenticity and pride define the Sagicor Way!
Use of simple, clear language and ensure the client understands your message. Confirm comprehension to avoid misunderstandings.
Clear communication
This Jamaican born track and field athlete won the gold medal in the women's 100m at the 2008 Beijing Olympics
Shelly-Ann Fraser Pryce
This team member is known for their story telling skills and always has an interesting tale to share.
Akelia Shields
This client, known for their soft spoken nature, meticulously queries every detail about their account.
Patricia Prawl
We are truly disheartened that your experience with us...
was misaligned with our service experience ideals.
Tailoring interactions based on the client's history, making them feel valued and understood.
Personalization
Which dancehall artiste is known as the "Energy God?"
Elephant Man
This team member has a unique family dynamic, as they have a sibling who is exactly the same age as them.
Raheem Bowen
This client always wants a password reset/unlock for online banking.
Quantasha Bryan
We will always accept responsibility
Fully focus on the client, showing empathy and understanding of their needs and concerns.
Active listening
This Jamaican proverb means that it is important to be careful about the company you keep.
"Show mi yu company, mi tell yuh who yuh be"