Glow & Grow
What does non-Comedogenic mean?
It wont clog pores.
We do not call it retail, we call it ___________.
After Care
Evet Guest Should Receive 2 of these. One from the GSA and one from the WS.
Compliment
Other than the B3G1, B6G1, B9G2, B9G3, What other Wax Pass option do we offer?
Unlimited
Who is our Director of Operations?
Marla
When Checking in a Guest, we always ask if there have been any changes to skincare or __________Because it can make the skin more sensitive to the Waxing Service.
Medications
How many core Values are there?
4
We Care about Each Other, We do the Right Thing, Delight Our Guests, We have Fun While being Awesome!
If a Guest feels _______, they will buy!
Value
What is our New Guest Retention Goal?
35%
What is the most expensive Service we offer?
Full Leg
To receive a successful wax, Guests should ensure their hair is at least this long before their Reservation.
1/4 of an inch or the length of a grain of rice
Adding this on at check in can create WP opportunities for me
Services
Why do we want to leave space in between Guests when Rebooking Reservations?
To allow Space for Walk-ins
What savings percentage is a Buy 9 Get 3 Wax Pass?
25%
What is Kelli's Favorite Product?
Bi Phase Moisturizer
A FTG Brazilian, should be booked out how many weeks?
3 Weeks for 3 Visits
What 2 Types of Exfoliators do we have?
Chemical and Physical
The greeting we use when answering the phone.
It's a Gorgeous Day at EWC this is "Name" How can I help you?
This type of math makes WP guest visits free!!
Girl Math
What are the names of your Franchisees?
Jud and Kelli
How long does a Guest have to wait to get their eyebrows waxed if they just got Botox in their forehead?
2 Weeks
What are the 3 “A’s” that describe the ingrown hair serum?
Antibacterial, Antiseptic, Antifungal
What new guest marketing source has the best new guest retention?
a) Electronic or Print Media
b) Guest Referral
c) Influencer
d) Google
Referred Guests
A Guest with 2 or More Wax Passes is called this.
Unicorn
What is the name of our Marketing Director?
Darla