Let's Talk Policy!
What is the return policy for beauty items?
10 days.
Name 4 different types of materials that Gucci uses.
Leather
Fabric
Canvas/supreme canvas
Python
Cellarius
Cuoio tusk
Crocodile
Ostrich
Lion
Shanghai
Nappa Duemila
Gucci signature
How long does it take for ground shipping to be sent to Idaho? (excluding processing time)
4 days.
True or False: I can ship my package to a nursing home.
True
True or False: My sister can pick up my package even though it has my name on it.
True: as long as her ID address matches the package.
What two materials cannot be shipped to California?
Python and Kangaroo
What year was Gucci founded?
1921
What does AVS I mean?
International/foreign credit card not supported.
What is the difference between a backorder and pre-order?
Backorder: sold out item is available for reservation.
Pre-order: new item is available for reservation.
Who was the creative director of Gucci in 2002?
Tom Ford
What city was Guccio Gucci born in?
Florence, Italy
What system do you use to re-authorize a credit card?
Java
What 2 other countries can we ship to besides the U.S?
Canada
Puerto Rico
Guam
Which of the below is not a communication value of Gucci?
A. Urbanism
B. Traditionalism
C. Emancipated Sexuality
D. Sensual Romanticism
B. Traditionalism
How many business days does it take for a FedEx tracer to complete?
3-5 business days.
Which of the below is not a brand symbol?
A. Shanghai
B. Lizard
C. Flora
D. Bamboo
B. Lizard
What is the difference between AVS X and AVS Z?
AVS X: Street address and zip code matches.
AVS Z: Partial match - street address matches; zip code does not.
Which of the below is not a brand symbol?
A. Lion
B. Tiger
C. Cougar
D. Snake
C. Cougar
What states can ground shipping not be sent to?
Hawaii
In what circumstance(s) can we waive signature required on a package?
None.
What year was Alessandro Michele assigned creative director of Gucci?
2015
What must you enter in the box 'Card Type' when updating a credit card?
"UNKNOWN"
What is the resolution time for Lost in Transit logs?
3-5 business days.
Name 4 types of address we cannot ship to.
P.O. Boxes
APO/FPO addresses
Freight Forwarders
International addresses
Boutiques (unless placed by store associate via iPad)
Hotels (will accept)