Payment History
Ext/Def
Names
House Keeping
Disney
100

Per the negotiation sequence, what is the first amount you ask for

Total Amount Due

100
What is the minimum amount of payments an account must have to request an extension/deferral

6

100

What is the name of the supervisor that just had a baby

Ingrid

100

when are you supposed to update HAL

daily

100

What is the name of the chicken and pig in Moana

HeiHei and Pua

200

What is the max amount of lfs a rep can waive

$50

200

How many deferrals are allowed for leases

1 for the LOL

200

What supervisor came from QAP

Stacy

200
How many steps is it to clock out

2 step process

200

What is the name of the Disney princess that has a raccoon and a hummingbird as a sidekick

Pocahontas

300

What information do you need when making a solid payment arrangement

date, type of payment, amount the customer plans to pay

300
What is the max amount of months a customer can request for disaster relief

2 per disaster

300

What is the name of the newest mids supervisor

Cherise

300

what are the 2 steps in the clockout process

change status to offline and click log out

300

Who is the villain in The Little Mermaid

Ursula

400

What is the ptp success rate goal for mids

50%

400
What must be current prior to submitting an ext/def request

all other open accounts

400

Name all 4 team leads in alphabetical order 

Cesar, Kirstie, Lucero, Rebecca

400
Where should breaks and lunches be taken

away from your desk

400
What was the first Disney movie

Snow White and the Seven Dwarfs

500

What is the negotiation sequence

TAD, PAST DUE + FEES, RMP, PMT ARRANGEMENT

500

How many Extensions can a customer recieve

one for every contract year paid

500

Where did Fedor and his wife have their wedding

Disneyland

500

What should be included in your notes

Detailed notes with everything the customer said and what was said to the customer

500
What are the names of Cinderella's stepsisters 

Anastasia and Drizella

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