Payment History
Per the negotiation sequence, what is the first amount you ask for
Total Amount Due
6
Who wrote the classic story “A Christmas Carol"
Charles Dickens
Name 2 verifiers
dob, model of vehicle, full name and addy, acct number, last 4 of ssn, vin
What is the name of the chicken and pig in Moana
HeiHei and Pua
What is the max amount of lfs a rep can waive
$50
How many deferrals are allowed for leases
1 for the LOL
Who plays Buddy the Elf
Will Ferrell
Daily
What is the name of the Disney princess that has a raccoon and a hummingbird as a sidekick
Pocahontas
What information do you need when making a solid payment arrangement
date, type of payment, amount the customer plans to pay
2 per disaster
What brings Frosty the Snowman to life
A magical hat
What is the max number of days an account can go untouched without it being an audit
7 or 10 days
Who is the villain in The Little Mermaid
Ursula
What is the ptp success rate goal for mids
50%
all other open accounts
Who is the main character in Home Alone
Kevin McCallister
What is the current dress code
Business Casual
Snow White and the Seven Dwarfs
What is the negotiation sequence
TAD, PAST DUE + FEES, RMP, PMT ARRANGEMENT
How many Extensions can a customer recieve
one for every contract year paid
The Airing of Grievances is part of what fictional holiday celebration
Festivus
How often should you touch your wip bin cases
Preferred every 2-3 days
Anastasia and Drizella