ACE
How many steps are in the A.C.E selling process?
SIX
I am a versatile and compact seating option that adds both functionality and style to a room. Whether used as a footrest or extra seating
POUF
The average person sleeps 8 hours. True or False.
FALSE, 6 HOURS 47 MIN
I am a traditional elegant collection with eight-way hand-tied springs, kiln-dried hardwood frames, and 100% top-grain Wellington leather.
Frisco
Covers practically every type of indoor furniture surface, including wood, leather, fabric, and hard surfaces like glass.
ProtectALL Plan
What is the three step technique used to address the customer's TRUE objection?
CLARIFY, LISTEN, RESPOND.
I am a versatile category that includes various decorative elements such as wall hangings, tapestries, mirrors, and shelves
WALL DECOR
52% of adults make their bed everyday. True or False.
False: 38.4% of adults make their bed every day, according to a survey by The Sleep Doctor
Where does the United States mainly import their leather from?
China, India, Italy, Pakistan, and Indonesia
I am a specific type of damage that includes burn, heat mark, breakage of welds, scratch, gouge, warping
Accidental Damage for Hard Surfaces
List the 6 steps in the A.C.E. selling process in order.
Greeting, Information Gathering, Demonstrating, Addressing Objections, Adding On, Closing
I am a decorative element that adds beauty and a touch of nature to a rooM
FLOWER ARRANGEMENT
The term "comforter" is primarily used in North America, while "duvet" is more common where?
Europe
What famous sofa was made so that gentlemen could sit in clubs for long hours without creasing their suits?
Chesterfield
I am a specific type of damage that includes structural breakage, failed welds, mechanisms, electrical wiring/motors and remote control devices.
Adjustable Bed Bases
I'm excited that we found a sofa for you and your family to be comfortable for movie nights is what type of closing?
REASSURANCE
I am a functional and decorative timepiece that adds a sense of style and organization to a room
CLOCK
How often should you replace your pillows to ensure proper neck support?
1-2 years
Where is the largest home furnishing store in the world?
Furnitureland South in Jamestown, North Carolina
I am a specific type of damage that includes food and beverage, pet bodily fluid, ball point pen, nail polish remover.
Accidental Stains for area rugs/fabric etc.
This method conveys empathy and helps customers feel as if you understand their concerns. Puts them at ease to make a decision.
FEEL, FELT, FOUND
I am a three-dimensional art piece that adds a unique and artistic element to a room. Whether made from metal, wood, or other materials, I contribute to the overall design aesthetic by adding texture, form, and visual interest
What year was memory foam developed and by who?
What is the average life-span of a sofa?
2,958 days or 8 years.
Pilling, pulls, snags, or fraying of fabric are examples of
Non-accidental damage or normal wear and tear