Setup
How do you reset a password?
What is: Go to Setup- Users- Click on appropriate user- hit temp password- reset their password
OR
Go to setup- Users- click Resend Email (this is for the employee to reset their password on their own) (MUST HAVE A FUNCTIONING EMAIL)
Where are the forms located that need shoreside approval, once the vessel has completed the form from their side?
What is: Compliance- Forms- Submitted
How do I schedule out an Audit?
Compliance- Audits- New Audit- Fill out the appropriate information
How do I print Event Logs?
Go to Onboard- History- Using the filters to find the information desired- print using a PDF or export to Excel and print (MUCH EASIER TO SEE USING EXCEL)
Where is the 9.5 Incident Report Form Located?
What is: Onboard- On Demand Tab
How do you add a new user
What is: Go to set-up- Users- Click NEW USER- Input the following information:
First and Last Name, Select the COMPANY'S division, Email address, select Role, Click Active Employee, Can Log In and Can Log in to Asset.
Where are the employee evaluation forms located?
What is: Compliance- Forms- Library
Can the crew see current in progress audits- WHILE ON THE VESSEL?
What is: NO, they cannot see current in progress audits from their own login, they would need to log in under the user "Audit View" in order to see the in progress audits.
I want to start using requisitions, what do I need to do?
What is: Call Erin :)
How often does the General Alarm test form populate?
What is: Weekly
How do you proceed with a vessel installation?
What is: TRICK QUESTION!! You don't you call Sandy and she remotes in via Team Viewer!
Make sure you are downloading TEAM VIEWER on ALL computers while there.
Where is the MISLE Loading form located?
What is: Management- Asset- Details Page
Who is in charge of publishing the Corrective Action found throughout the audit?
What is: the DPA/ Responsible Party for that company.
My hours are off- What do I need to do in order to reset or fix them?
What is: When filling out the hours form next, instead of putting what you ran today for hours, put your new total in the total box. This will update your current hours for the following day and moving forward.
How can the crew onboard the vessel view their vessel's tracking information (expiration dates)?
What is: Onboard- Overview- Tracking
What form should you be following when setting up a new crew on a vessel?
Also can you fill out the same form (6.2 B) for multiple people or do you need to fill out multiple forms to cover everyone trained?
What is: Form 6.2 B- New Crew Orientation- Vessel- located in the On demand Tab.
What is: Only 1 form needed, you can sign put multiple people on the same training form.
Who is the person for each company that should be receiving the emails when forms are completed?
What is: The responsible Party for that Company AKA DPA
Can the crew see the Corrective Actions from the audit before the Corrective Actions are published?
What is: No, all Corrective Actions need to be published from the same audit before the crew can see them.
How do I view a task that I have assigned to shore?
What is: Onboard- Overview- To do- Filter using the side buttons- "Assigned to Shore"
How can the crew view their tracking of their certifications?
What is: Onboard- Personnel- Crew- Click the appropriate employee-Tracking
How do you add in new locations for the companies?
What is: Set-up- Locations- New locations- fill out appropriate information
How do you renew a license in HELM?
What is: Management- People- Select your User- Tracking- Select the license that needs to be renewed- hit renew- enter in the new license information.
Where do all of the Corrective Actions live after being published in the audits?
What is: Compliance- Corrective Actions
What do you do when a vessel calls you with a HELM Support Question?
What is: You send that call directly to the office!
Where is the form 7.9 Located?
What is: Onboard- On Demand (Voyage Planning)