HIP Tiles
This tile is where the HIPAA verification questions live and must be completed to unlock your contractual action for completion.
What is the Intro Tile?
Selecting this icon will allow you to add information to the member's case.
What is the Add icon?
In the Actions Tile, you will enter your UTC note in this field after selecting the pencil icon to edit the action.
What is the addendum note?
You will use this button to access filters in order to filter your Actions dashboard.
What is the Select Filters button?
You will go to this tile to add an action.
What is the Actions Tile?
This tile is where you will find all of the actions for a member, and where you will change the status to "Completed" when you have finished your work.
What is the Actions Tile?
Selecting this icon will allow you to add a provider to the Care Team Tile and medication to the Medications Tile.
What is the magnifying glass?
You will go to this tile, or select this icon from the Right Action Tray to enter your UTC note and attach it to your action.
What is the Notes Tile/Add Note icon?
Contact numbers that are DNC coupled with the icon depicting a telephone with a line through will appear here inside of the member's case.
What is the member's white banner?
You will use this action type when contacting a member/LAR for a non-contractual reason.
What is an Off-Cycle Contact Action?
This tile is where you will send out correspondence and check notifications for your member.
What is the Communications Tile?
Selecting this icon will allow you to edit actions, data and re-enter questionnaires after saving them as a draft?
What is the pencil icon?
You will go to the tile to enter your failed contact attempt for your action which will change the status of your action to UTC-1.
What is the Intro Tile?
This is where you will upload your PSONs, Authorization Templates, Service Coordination Packets, 24/7 Grid, PCS Log, FSC Auth Template, etc.
What is the Documents Tile?
You will use this action type when assigning an action to a SC to follow up on needed items (e.g. DME, securing a PSON, etc.)
What is an Other Action?
This tile is where you will find the Member Details tab, so you can ensure the member has a mailing address so that mailing correspondence can be sent.
What is the Member Overview Tile?
What is the check mark icon?
When documenting a failed contact attempt you will not use these 2 contractual actions to do so.
What are the Initial Assessment and Annual Assessment Actions?
This tile will help you prepare for your contact with the member/LAR by compiling data entered in the various tiles in one place for you to review (i.e. Member Representatives, Questionnaires, Medications, Conditions, Recent Outreaches, Inpatient Stays, ER visits, etc.). It is accessible from the Right Action Tray.
What is the Call Prep Tile?
These are the only 2 instances when you are able to cancel an action.
When "created in error" or have manager approval to do so?
This Tile is where you will complete Emergency Preparedness for your member.
What is the Health Charts Tile?
Selecting this icon will allow you to see your recently accessed cases when in your dashboard.
What is the star icon?
You will add this questionnaire before you enter the third failed contact attempt in the Intro Tile (to complete the Quarterly UTC process).
What is the TX LTSS - STAR Kids and IDD Contact Note?
This question/item on the SAI must be completed in order to calculate a PDPM budget and receive MN approval
What is question/item N21?
You will select this from the Team dropdown menu so you are able to assign your action to yourself or another service coordinator in the "assigned to" field.
What is All Users?