Hungry Hungry HIPAA
HIPAA Mania
HIPAA-land
HIPAA HIPAA Hop
HIPAA Happens
100
The date to look for when speaking to the parents of children to make sure they are not 18 or older.
What is Birth Date ( today's date in 1999)?
100
This document contains claims processing information for multiple Members and cannot be sent to a Member.
What is a Provider Voucher?
100

Release of Information

What is a form we send out to the patient so that they can designate/authorize another individual to have access to their account. 

100

Verbal authorization

What is needed to speak to a caller other than the patient regarding an account?

200
Eligibility, who is primary / secondary and COB Rules are the only things Customer Service can provide to this type of caller.
What is another insurance company?
200

Power of Attorney

What is a legal document that gives an individual the authority to act on behalf a patient. 

200

Verify 3 HIPAA identifiers, confirm the email address, double check the attachments to ensure they are for the correct patient. 

What are things you need to do before sending documents to a Member?

300
Full address, Full social security number, Medicare / Medicaid ID number. (Hint. Providers)
What is the additional information providers have to verify when providing an incorrect first, last name or incorrect DOB?
400

Enter the word "Private" 

What should be entered in the subject line of an Outgoing e-mail to protect PHI?

500

Insurance company, attorney, provider, spouse, facility, etc. 

What is a Third Party Caller?

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