Holiday
When is Red Cup Day this year?
Thursday, 11/14
List all smallwares that are included in the 4 hour timer
knives, warming tongs, and cutting boards
Bar spoons, ice scoops, steaming pitchers, shot glasses, beverage shakers
Blender pitchers
Strawberries, dragonfruit, pineapple, and cranberries should be dated for...
5 days
True or false...
Mocha frapps get topped with whipped cream and mocha drizzle
FALSE
Mocha frapps do NOT get mocha drizzle
What is the barista check in process?
Yourself
• Am I ready to create genuine moments of connections for customers and partners?
• Am I clocked in and prepared with everything I need?
Your Team
• What position will I be responsible for and who is on the shift today?
• What are today’s store goals?
Communication
• What information is important for the success of my shift?
• What information is important to share with customers or partners?
Steps to making the Salted Pecan Crunch Cold Brew
Blend Salted Pecan Cream Cold Foam (2 packets of salt, 2 pumps pecan, VSC to 100ml)
Pump Vanilla Syrup (1, 2, 3, 4)
Pour Cold Brew from tap
Add Ice
Finish (Top with Salted Pecan Cream Cold Foam and Pecan Crunch Topping)
Thermometers in the fridge should be placed in the middle of the fridge. True or false?
False! They should be placed in front or closest to the door!
Vanilla bean, frapp chips, matcha, malt powder should be dated for...
7 days
Explain the steps in making an iced matcha lemonade
Fill shaker to base line with lemonade
Fill shaker with cold water to water/lemonade/milk line
Scoop matcha (2, 3, 4, 5)
Fill with ice to ice line
Shake 10 times
Pour contents into cup
How can you be committed to customers?
• Creates a warm, welcoming and uplifting environment, greeting, connecting with and thanking customers
• Checks in with the Play Caller and ensures they have the information needed to deliver exceptional experiences
• Actively listens to customers, remaining present and working in assigned position
• Follows the LATTE Model to recover the experience when things don’t go as planned
• Uses operational tools and training to be knowledgeable and remain current on products, promotions and offers
How should the dark toffee bunt cake be served?
Remove the wrapper and serve the Dark Toffee Bundt atop its cardboard ‘u-board’ when placing in the pastry bag. Do not warm the Dark Toffee Bundt as the melted sprinkles cannot be safely handled.
What does clean, safe, and ready mean?
Safe
Ready
Cookie crumble topping and caramel sugar topping should be dated for...
14 days
Explain the beverage routine!
Label cup: place the label on the appropriate size cup.
Queue shots: Pull espresso shots into a shot glass or cup depending on the beverage. Use shot glasses for Caramel Macchiato and personal cups.
Add syrup: Add syrup to cup using full pumps. Explain that a full pump means pressing the pump all the way down and then releasing so it goes back up.
Steam milk: Follow the Milk Steaming Routine.
Finish: Finish the beverage by pouring milk into cup. If part of the recipe or if requested, finish the beverage with toppings • Deliver the beverage to the customer or channel’s designated staging area. • For Café and MOP orders: Call out customer's name and beverage. If they're not there, face the label out using the alphabetical system. • Rinse the steaming pitcher.
What am I responsible for when deployed to drive thru window?
Name all holiday cold foam modifiers!
Peppermint Cream Cold Foam
Sugar Cookie Cream Cold Foam
Chestnut Praline Cream Cold Foam
Gingerbread Cream Cold Foam
Caramel Brulee Cream Cold Foam
Salted Pecan Cream Cold Foam
Explain the process of the ready, set, go card
Ready, set, go card is delegated by the shift supervisor to the customer support partner pre-peak, post peak, and later in the day. (Once every 250 customers)
Customer support partner ensures customer areas, production areas, and restock cabinets are fully stocked to support the next 250 customers.
Cinnamon dolce topping, cinnamon topping, and pumpkin topping should be dated for...
5 months
True or false? The sugar cookie almond milk latte is made with signature espresso
FALSE! The sugar cookie almond milk latte is made with blonde espresso by default unless requested otherwise.
What is the barista check-out process?
Your Team
• Have I shown appreciation for my partners?
• What information do I need to share or gather for the next shift?
Yourself
• How did I focus on connection and craft to create exceptional experiences?
• What will I do differently on my next shift to uplift customers and partners?
What anniversary is the Christmas Blend celebrating this year?
40th anniversary!
Explain how to properly clean an oven "cavity"
In a cooled-down oven, open the door and remove the cook plate.
Wipe cook plate with a wiping cloth and clean and sanitize in dishwasher.
Use a food contact scraper to remove any hard deposits from inside the cavity walls or base.
Use a food contact brush to remove any food particles from between the cavity floor and the inside of the front door.
Spray KAY QSR Oven Cleaner directly onto a blue scrub pad and clean all internal surfaces except the cavity roof and door seal. (DO NOT spray roof of cavity as this will erode seals.)
Leave KAY QSR Oven Cleaner to soak on oven surfaces for 10 minutes with the oven door open.
Press the check mark on the CLEAN CAVITY screen.
True or false... strawberry puree and peach juice are dated for 5 days refrigerated
TRUE! Both of these items should stay in the refrigerator and get dated 5 days
What is a "kids" hot chocolate?
Short hot chocolate steamed at "kids" temp or "warm"
True or false...
Baristas should coach each other and be receptive to coaching
TRUE!
Baristas should coach their peers, SSVs, and Lindsey using the WHAT WHAT WHY!