Customer Focused Selling
Safety/Guest Services
Vendors
Product Frames
Rogers Store
100
What is the first step in the sales process?
Engage
100
Pitch to me the differences between Garage drop vs WG Delivery as if I were a customer.
100
This company created the choices program.
Jonathan Louis
100
Which fabric reclining frame has power headrest, footrest and lumbar?
Verde Sofa
100
What is our Email Capture goal?
90%
200
Come up with two open ended questions to greet a customer with today that are not business related.
200
Where can you find a fire extinguisher?
Dining, Patio, Dock. (anywhere on the columns)
200
Who makes the Odin sectional?
Max Home
200
Who makes the Lacey frame?
Southern Motion
200
What is our store phone number and address?
763-428-6333. 13800 Rogers Dr, Rogers MN.
300
What are the company's core values.
1. Customer Focused
2. Positive Attitude
3. Communication is Key
4. Strong Work Ethic
5. We Have a Winning Culture Based on Results and Solutions.
300
Where do you go for a fire drill? Be specific.
Across the parking lot in the grass.
300
This company created the M9 series.
Craftmaster
300
This dining collection is carried in two different colors, two different tables, and two different styles of chairs.
Eagle Mountain
300
What is our HOM Guard Goal?
30%
400
When are you prompted to follow up on the sales dashboard?
Post purchase thank you, and post delivery check in.
400
How many rooms are available to use during a weather emergency? Name them.
2- Break room and Visuals.
400
Name 2 American made upholstered companies.
Southern motion, max home, home stretch, hickory manor, Jackson.
400
This frame can be custom ordered into hundreds of fabrics, with or without nail heads, and power or manual. We carry the recliner in leather and fabric.
Devon Collection
400
Role play with a coworker - sell them on HOM Guard.
500
Demonstrate the 180 degree approach.
-Have something in your hand
- Do not walk in the customers Path
-Walk with a purpose
-Make eye contact & a quick greeting.
-Turn back and approach leaving distance
-Delivery opening line (a non business, sincere, open ended question)
500
A customer comes in and says they have a credit on their account. What steps would you take to find it?
1. Ask the customer where the credit is from?
2. Check unapplied credits in the AR Screen
3. Check the AR Notes for a restock/in store credit.
https://docs.google.com/document/d/1nNa0zYDRJqxvqjku1HcrtfGBzlGFaU0WFbaQ9E0JoDg/edit
500
Why does Chateau D'ax have two different handles? Name a frame for each.
One factory is in Itay and the other is in china.
- Printed out sheet for the frames.
500
This frame colors range from a blonde hue to dark Brown, with mineral streaks, knots and burls emphasizing the natural growth of the tree.
Hickory Highlands Bedroom Collection
500
Name 5 of the KPI items we talk about.
Written/Delivered, HG, Average Invoice, Shoppers, Rug Volume, Invoices, Sales by Hour, SMS Opportunities, Items/Inv, Sketches, HOM U, SND.