3.1
Which guest need relates to recognition and respect from others?
Esteem
What helps managers and employees interact with the guests effectively?
Guest experience-cycle
What is a traditional customer?
External customer
What's the name of Spongebob's pet snail?
Gary
In Mean Girls, what song did the Plastics dance to in the talent show?
"Jingle Bell Rock"
Which research method involves focus groups, surveys, and interviews
Primary Research
What experience happens when a guest goes through the entire guest experience cycle without interruption or issues?
Seamless experience
What is the ability of a front-line employee to make decisions on behalf of the guest?
Empowerment
What was the name of Carly's brother in Icarly?
Spencer
Which school does Sam want to go to in A Cinderella Story?
Princeton
Which research method includes industry standards, published reports, and standards of competitors?
Secondary Research
What stage of the guest experience cycle is where guests begin to evaluate their hands-on experience?
Arrival
What is the process of correcting errors in a guest service experience?
Service recovery
Where did Tori go to school in Victorious?
Hollywood Arts High School
Elle Woods in Legally Blonde went to Havard to study what?
Law
Which component can effectively manage relationships for optimal outcomes?
Social skills
Which stage of the guest experience cycle is about relationship management?
Post-Departure
What are colleagues or other departments within the organization?
Internal customers
What 90's comedy skit show did Nick Cannon star in on Nickelodeon?
All That
Bring it On!
What measures people's ability to measure their ability to emphasize and control interactions with others to achieve a good outcome?
What do you calculate when performing quality audits?
The cost of error
Empowerment only happens when?
Trust, training, and support
What was the first Nickelodeon TV show?
PinWheel
Who plays Cady in Mean Girls?
Lindsay Lohan