Brand Pilars
There are three brand pillars, as defined in our Mission Statement. They are: ____, ____, _____.
What are beer, wings and sports.
What phrase do you see in training as it relates to how we treat our guests:
"The guest is our ________, not an ______ of it."
What is: The guest is our work, not an interruption of it.
What is our Mission Statement?
What is: To create moments worth savoring; one wing, one pint, one game at a time.
What topics should be covered in every FOH pre-shift? There are 8 objectives.
What is:
This wing sauce can be described as...BUFFALO SAUCE WITH A HEAVY BLACK PEPPER FLAVOR
What is: TMI
The brand pillar: Craft on Draft or Beer is successful as a result of our best in class loyalty program, Brewniversity. Formally known as the Passport Club. Name the first 5 tiers of the Brewniversity program.
What is:
Freshman
Sophmore
Junior
Senior
Bachelor
What do we always ask a guest when taking an order including kid's food?
What is: Would the kid(s) like their food out first?
Which value does the following describe:
We are committed to making decisions guided with integrity and honesty. We will be forthcoming with all information that will help guide our business in a positive direction.
What is: Honest & Forthcoming
This is our guest recovery model.
What is:
LAST
LISTEN: Let the Guest say everything they need to say. If they are interrupted, they will feel the need to start over. Nod and be sympathetic toward the Guest’s needs.
APOLOGIZE: After the Guest is through with their reasoning for their dissatisfaction, kindly apologize, even if there’s nothing to apologize for.
SOLVE: At this point, decide the best route to take. Do not ask the guest what they'd like you to do. Sometimes food just needs to be reheated, it needs to be completely remade, or they decide on something else. Regardless, remove the undesired food from the Guest with their permission. Offer to get them something else, if they do not want that-let them know that you will be taking care of their undesirable food and promptly remove the food from the check, so that it is not forgotten.
THANK: While it may sound odd, thank the Guest for bring their problem to your attention. Many people may be too proud or do not want to inconvenience the person who is assisting them. When thanking the Guest for bringing it to your attention, remember the Guest is giving you an opportunity to solve the issue.
What are the three entrée salads that will be new to the menu on June 19th 2023?
What is:
1. Taco Mac Chopped Salad
2. Southwest Salad
3. Asian Chopped Salad
The following statements are true of our wings:
1. Our wings are ____ never ___.
2. Our wings are sourced from a local farm, ______.
What is:
1. Our wings are fresh never frozen.
2. Springer Mountain Farms
What things do we always mention to a first time guest who is drinking beer or an alcoholic beverage? There are five.
What is...
1. BOM
2. Brewniversity
3. Fresh, Never Frozen Wings
4. Appetizer recommendation
5. Dessert or After Dinner Drink Recommendation
What are the Five F's?
What is:
1. Food
2. Floors
3. Financials
4. Friendly
5. Facilities
Every server must complete this as their validation to serve our guests outside of training.
There will be ___ types of margaritas on the printed menu as of June 19th and the selections are:
What is:
4
La Gloria
Spicy: Habanero & Jalapeno
Peach
The brand pillar: Craft on Draft or Beer is successful as a result of our best in class loyalty program, Brewniversity. Formally known as the Passport Club. Name the second 5 tiers of the Brewniversity program (after bachelor).
What are:
1. Masters
2. Doctorate
3. Professor
4. Dean
5. Chancellor
A manager(s) should be available, coaching, interacting with guests on the floor during these times.
What is:
When there are guests in the building.
Which value does the following describe: We will be humble and serve our guests and teams with an open heart, open mind. We will embrace our internal and external guests with genuine care and concern for their needs. We will be proactive in anticipating our guests’ needs and will constantly look for ways to better serve them.
What is:
Approachable and Authentic
CT Meetings should be held in restaurant at what frequency/cadence?
What is: Quarterly
What is:
Asian Slaw, Shrimp, Chipotle Ranch, Green Onions
The brand pillar: Craft on Draft or Beer is successful as a result of our best in class loyalty program, Brewniversity. Formally known as the Passport Club. Name the last (top) 6 tiers (after Chancellor) of Brewniversity?
What are...
1. Double Chancellor
2. Platinum Chancellor
3. Diamond Chancellor
4. Beer God
5. Gold Beer God
6. Platinum Beer God
What are the eight steps of service at Taco Mac?
What are:
Step 1: Warm Welcome & Drink Order
Step 2: Beverage Delivery & Starter Suggestion
Step 3: Check Back, Food & Entree Order
Step 4: Set the Table
Step 5: Food Delivery
Step 6: Quality Check Back and Table Maintenance
Step 7: Clearing and Dessert Presentation
Step 8: Check Delivery & Fond Farewell
What value does the following describe: We will treat our guests as though they are guests in our own home. We will show our guests that we value their loyalty to our brand and will always provide a warm, welcoming experience for every team member and guest that we encounter.
What is: Friends that are Family
Final paperwork/onboarding documents should be completed at this point in the application/hiring process.
What is: At the final interview
Name all wing sauces and rubs (as of June 19th).
What are:
1. Mild
2. Medium
3. Hot
4. BBQ
5. Cajun Voodoo Magic
6. TMI
7. Habanero BBQ
8. Hot Honey Mustard
9. Spicy Garlic
10. Slow Burn
11. Asian Sweet Heat
12. Parmesan Garlic
13. Wet Lemon Pepper
14. Honey Chipotle
15. Sweet Chili Sesame
16. Lemon Pepper
17. Chili Mango