Heart
What does H stand for in heart? What are the 3 corresponding words?
Howdy- fun, friendly, energetic
What should you do when a guest walks in?
Give them a friendly greeting
what is one thing you think everyone misses when cleaning a table?
Wiping down booths and setting the table up
What’s the most important technique for not missing any items?
Highlighting
What is our mission statement?
Legendary food, legendary service
What does E stand for and the 3 corresponding words?
Engage- knowledgable, passionate, care/concern
When should you mark a table as dirty?
As soon as the guest gets up
How long should it take to clean a table?
45 seconds
What do we do if only one side of the Togo room is busy?
All hands in
what are our core values?
passion, partnership, integrity, and fun all with a purpose
What does A stand for and the 3 corresponding words?
Arrive- proud, present, attentive
When should you mark a table as clean?
When the busser gets to the table
What do you do when your section is good?
Be a team player!! FLOAT!
What’s the most important thing to say at the window?(can you recite what you say?)
strive for 5!!
Who is our market partner?
Trent Taylor
What does R stand for and the 3 corresponding words?
Respond- kind, courteous, respectful
What do say when answering the phone?( can you recite it)
Hello thank you for calling txrh this is blank how can I help you
As foh coordinator what are your roles?
Restock alley, spot sweeping, restroom checks
What comes on the roadkill? What sauces come with the prime rib?
Sautéed mushroom/ onions, jack cheese
au jus, creamy or raw horseradish
What percentage of sales does Togo bring in?
30,000
What does T stand for and the 3 corresponding words?
Thank you- genuine, memorable, grateful
When should you engage in conversation with the guest?
After every corner
What is your role in a shop?
Spot sweeping, grow, were tables around you cleaned as needed
What does NPS stand for?
Net promoter score
Who is our founder?
Kent taylor