HOTEL STAFF ROLES
This staff member greets guests at the entrance and opens doors.
Doorman
The process guests complete when they first arrive at the hotel.
check in
A guest wants to swim but dislikes cold water. You recommend this.
Heated pool
A family with a baby requests a small bed for the infant.
cribs
A guest wants someone to park their car for them.
convenient valet parking
This person parks guests’ cars and returns them when needed.
Parking Attendant
The person who handles guest registration at the front desk.
front desk clerk
A guest wants to exercise and then check their email. Which TWO amenities meet their needs?
fitness center and business center
A child refuses most foods. The server recommends something from this special list.
children’s menu
A guest wants to store jewelry and passports securely.
Safe
This employee helps guests with luggage and escorts them to their rooms.
Bellhop
This staff member operates the lift for guests in some traditional hotels.
Elevator operator
A guest wants a snack at 3 AM and ice for their drink. Which TWO machines do they need?
vending machines and ice machines
A guest asks for a device to push their toddler around the hotel.
a stroller
A guest loses the slip they received when their car was parked. They lost their…
valet ticket
This staff member works overnight, reviewing financial records and guest accounts.
Night auditor
When a bellhop helps a guest by carrying their suitcase, they do this.
What is take his/her bag?
Guests can use the business center to check their email or do this online.
surf the web
Parents want to enjoy dinner alone and need a trained professional to watch their child.
childcare specialist
guest asks where their car is stored. You direct them to this Facility.
parking garage
This employee assists guests with restaurant reservations, directions, and local recommendations.
Concierge
Extra suitcases or items a guest brings beyond the usual amount.
Additional baggage
A guest needs to watch a movie that is not on regular TV. Which service meets the need?
pay‑per‑view
A family wants a safe, supervised space where their children can play while they check in.
playroom
A guest returns from dinner and wants their car back. They are asking to…
pick up