RMS/CRM
WHO TO ASK
HALLS & APARMENTS
ASSIGNMENTS
MOVE IN
100
Where can you find details about a student's home address, contact information, LLC preferences, student type, and parent signature form?
RMS Profile Details
100
Who is in charge of last minute assignments?
Mary
100
How can I find out what appliances the kitchen/kitchenette in my apartment include?
Our floor plan/room types document in the training manual has specific detailed information on what the bathrooms and kitchens in the apartments include. You can also refer them to the information desk of the apartment. The hall webpages only have general information on them.
100
I'm on the waiting list. When will I know if I have a housing assignment for the school year?
It is really hard to say. We will get cancellations up until the beginning of the semester so the best thing to do is keep in contact with us to see if we have openings.
100
My daughter is going to be a freshman and we need to change her move in date to the 29th instead of the 30th. How can I change that?
Use the online date/time change request form to change between August 29 & 30th move in.
200
What does it mean if a students's bedspace letter is "z"?
This means that they are the EXPANDED student in the expanded room space.
200
Who answers questions about students that are guaranteed but did NOT get an assignment on July 31st?
Juan or Erling
200
What pets are allowed in the halls?
We only allow FISH in a 10 gallon tank or less. (people will ask about turtles, no turtles) Service animals are permitted if you go through disability services.
200
Why didn't I get the hall I want/Why did I get Bailey?
We process applications in the order that they are received based on the application date. Unfortunately when we got to your application the spaces you indicated on your preferences list were already full.
200
What is the move in date for transfer students, returners, and all other non-freshmen students?
September 3rd
300
Where can you find the parent/guardian email address in RMS?
Application - User Defined on the View Application page
300
Who does the disability assignments?
Mannix
300
CAN I SEE MY ROOOOM BEFORE I MOVE IN?!
You probably won't be able to see your exact room, but the halls have drop in tour hours where you can see a room similar to yours.
300
I looked my roommate up on facebook and I can tell that we are NOT going to get along. Can I have a new roommate?
No; however we will review these on a case by case basis if they are persistent enough. Make sure to get more information on the situation and then ask someone in CAB about it.
300
If I move in early or stay in the IRC how long will I be billed $24 extra?
You will be billed $24 until your official move in date. August 29th for freshmen September 3rd for everyone else
400
In CRM, what happens when you transfer a case to a Hall Queue and you check the "send notification email" box?
It sends an email to EVERYONE in housing. So don't do it.
400
Who puts move in time changes into RMS from the online form?
Information desk employees. That's us!
400
How big can my fridge be? How strong can my microwave be?
Fridge 4.3 cubic ft Microwave 700 watts
400
I hate my assignment. How can I change to a different hall and room type?
You can submit an online "assignment change request" (ACR). We will make assignment changes based on the order requests are received and our ability to make the change. Keep in mind that you may not get a change!
400
I'm an international student and I need a ride to campus from the airport. Can you pick me up?
Maybe! Gopher Chauffeur arranges free airport pick ups by appointment during a certain date and time span.
500
What calls should you log in CRM while assignments are going out?
IMPORTANT calls only. We don't have time to log every phone call.
500
Who do you refer questions about furniture and room dimensions to?
The hall information desk the student has been assigned to or the BOS of that hall.
500
Why didn't I get the hall I want/Why did I get Bailey?
We process applications in the order that they are received based on the application date. Unfortunately when we got to your application the spaces you indicated on your preferences list were already full.
500
I'm guaranteed and it is past July 31st and I haven't gotten an assignment. Why didn't I know my assignment?
We are waiting to get some cancellations. You will know your assignment soon, but unfortunately we don't know exactly what date you will know. Keep an eye on your email!
500
I have to move in early. Will I be able to move into my assigned room?
Maybe. If you are moving in early at the end of August you might be able to move directly into your permanent space, but we can not guarantee that you will be. This is because people are still staying with CES in the halls and the staff need a few days to clean the rooms even after they leave.
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