Lessons 10 & 11
"What's going wrong and why?" not just "What's going right?"
True or False?
Creativity that leads to lower costs and increased satisfaction means more money for management only.
False
True or false:
Anything that is a mamaguy is a waste of time.
True.
What model is used to show persons parts if themselves?
The Johari Window model.
What concept is having a vision for your future and working backwards?
Defining Your End Game.
True or False? Success goes in a "zig zag and up and down"
True.
What is the difference between spending and investing?
Investing gives you a return on your money, spending does not.
To grow, we must embrace what kind of feedback especially?
Especially negative or unpleasant feedback.
What boat name did Dominic mention in the manual to describe who his communication was perceived by others?
Miss Understood.
True or False?
Take care of the company and the company will take care of you.
True.
True or False? Removing stupid rules is another way of saying there is no other way to do something?
False
Time is a resource, but the goal isn't just to save time, it's to...?
Reallocate it to the areas where you create the most value.
True or False?
It's infinitely more valuable to tell people on your team why something is not good.
True.
True or False?
Maintaining proper communication lines is not important.
False.
What does Dominic say about being the best at what you do?
Be the best at what you do and everything else that is good in life follows.
A Players
Dominic wants the most operationally efficient and cost-effective way to sometimes satisfy the customer.
False, Dominic wants the most operationally efficient and cost-effective way to consistently satisfy the customer.
What is knowing when to adjust based on your audience? HINT: Feedback guides this change.
REFLEXIVITY
When should you use the chain of command?
When your supervisor ignores you or doesn't give you a satisfactory response.
True or False?
If we take care of the customers, the customers will take care of themselves.
False.
True or False:
It is the role of managers to ensure the team has the tools, training and compensation to do the job and then hold people accountable.
True.
When deciding where to spend or invest, we should strive to lower operational costs without compromising _______________ or the ______________ _______________.
Quality or the Customer's experience.
What type of communication is clear, direct, and to the point?
When is best to use lower and higher forms of communication? Give one example of a form.
Higher - when something is urgent or critical. (Face to Face)
Whose definition of success is the most important? Your parent's or society's?