Food Safety
Pass
What is the goal for QA assessments?
Calling for help when there are 3 or more customers in line
What is IC3?
Zero
What is the number of holes we should be okay with having on the salesfloor?
Never
When should you activate gift cards over the phone?
2 points
How many points do I get if I call off > 24 hours notice for my shift or clocks in 16 minutes or more later than their scheduled shift start time?
1650F
What temperature do we cook everything to?
6
What is the number of items that need to be in each spot on the candy aisle to not count as having a hole?
Sidewalks and outside seating clean, no excessive debris present, trash not overflowing
What are outside appearance standards?
Hang up and call store solutions
What do you do when you feel like the person on the other end of the phone is trying to scam you?
What happens if I cover at least 4 hours of a shift if someone calls out?
1350F and above
What temperature do we hot hold product at?
"Hi!"
"Hey!"
"Welcome in!"
What is greeting?
Toilet paper, paper towels, hand soap, seat liners, baby changing station liners, air fresheners present and in the holder
What are the expectations for restrooms?
This person will never get mad at you for telling them you are going to hang up and call store solutions to make sure the call is legit
What is a real store solutions representative?
No points/points removed
What happens if I get my shift covered?
24 hours
How long do we thaw (most) product for before we can use it?
Someone whose priority it is to stop what they are doing to help with the line when they hear "IC3!" or see 3 or more customers in line
What is a designated floater?
Door glass clean, vestibules vacuumed and maintained, window ledges clean
What are entryway standards?
"Can you enter these numbers into POS for me so we can make sure it's working properly?"
What is a method scammers use to get us to activate gift cards?
11 points
What happens if I don't call out for my shift to a member of management and don't show up?
Pens, expo markers, bread clips, bag ties
What are potential foreign objects?
Guaranteed 40 hours per week, must work at least 4 weekend days each month, locked in schedule, model expected behavior
What is a full time employee?
Name tag on, proper uniform shirt on, in the correct pants and shoes, hair restrained (if applicable), headsets being worn and used
What are employee appearance standards?
This person will always ask to speak to the MOD
What is a real store solutions representative?
33
What is the number of points when my attendance goes to review for possible termination?