Release Terms
HS Acronyms
Features
Product Acronyms
Events/Programs/Community
100

GA-SE

SE - Services Enabled.The feature has been through testing and meets a quality bar suitable for release to all customers. The feature can be enabled by Services in any customer environment without undue risk.

100

GTM

Go To Market

100

Remix

A way to easily rearrange, combine and delete slides to customize content. Reps can easily and quickly create custom presentations without having to leave Highspot.

100

GA 

General Audience/ Availability

100

GROW

1-3 week long company orientation program run by our Enablement team

200

Feature Flags

Feature flags control the availability of features. Crews can use them to opt customers in or out of specific features. i.e. You might use a feature flag to hide a feature that is not yet ready for customer consumption

200

FY

Fiscal Year: Highspot’s fiscal year begins on February 1 and starts 11 months before the calendar year. Example - FY22: Fiscal Year 2022 (Feb 1, 2021 – Jan 31, 2022)

200

Scorecard

Data about content, guidance, training, coaching, and customer engagement in a single place, where you can quickly gain insight into your content's performance

200

SPS

Stakeholder Priority Sync 

On the Product team, SPS includes the Product leadership team plus Robert and Oliver to review potential customer commitments (i.e., evaluating whether to commit to a new feature required to close a deal or retain a strategic customer)

200

Trek

Product Onboarding and Ongoing Learning Programs.

300

Clickstop

Shippable unit of customer value. Similar to a ‘version’ or ‘iteration’

300

DRI

Directly Responsible Individual

300

Content Usage Report

It shows all activity on items by company employees. You can gain insight into how users interact with content, such as their views, downloads, and pitches.

300

SLO

Service Level Objectives, less binding than SLAs. An agreement about a specific metric like uptime or response time (Triage, Bug Fix, etc.)  


300

Momentum

Our annual, all-employee fiscal year kickoff (3-day event) that gives us a shared understanding of our company goals and how we will achieve them

400

Dogfooding

a practice of testing features internally with Highspot employees before releasing them to customers

400

MRI

Most Respectful Interaction


400

Engagement

It helps you analyze the effectiveness of pitches sent out to customers. You can gain insight into which pitches and users increase customer activity.

400

RCA

Root Cause Analysis: a structured approach to problem solving in order to identify appropriate solutions. This technique is commonly done after an incident

400

Spark 

HS Spark Community is a user-driven dynamic digital online community, dedicated exclusively for HS customers/ members of the Highspot ecosystem, where members are empowered to learn/ share best practices. 

500

Fit and Finish

UI touches that make a feature look and feel complete, intuitive, and beautifully polished.

500

SME

Subject Matter Expert

500

Play

Plays provide guidance through just-in-time content to optimize sales conversion, enabling sellers to address common objectives and tailor to specific situational deal dynamics and certain buyer types. (i.e. Seismic Play - what to know, say, show, do)

500

POC

Proof of Concept

500

Sales Enablement PRO

A community for Sales Enablement professionals. It contains reports, articles, podcasts, videos, tools, insights and data-informed metrics they need to be more effective in their jobs. The members are NOT just HS customers.

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