New Appointment Times
How long do we have for a car renewal appointment?
15 minutes
Who is currently winning the Amazing Revenue Race LARGE office category?
COQUITLAM
How much money can you win in the great grocery giveaway?
$5,000!
What do the 2 A's stand for in DOUBLE ACE
Adaptable accountable
How long do we have to complete an OPV?
45 min
Give an example on how you can ask for a travel date for life event collection
"Do you have any upcoming travel plans? We can send you a reminder email to purchase travel insurance before your vacation if you provide us with your departure date."
“I notice you’re in for an IDP/passport photo. Are you travelling soon? If you let us know your departure date, we can send you a reminder to make sure you’ve got travel insurance before you leave.”
How can a client enter the contest through a BCAA agent? (3 ways, name 2)
What Behaviour (DOUBLE ACE) does revin to 7 align with?
Be Efficient: working productively and proactively, identifying and completing tasks to address customer needs.
Taking the next call, lower ACW, pivoting
How does making these appointment time adjustments align with our behaviors?
Be EFFICIENT, Be ADAPTABLE, Be COMPETENT, Be CURIOUS
Give 2 examples of how you can ask for email opt in consent
“Would you like me to sign you up to receive digital marketing communications from BCAA?”
“What is the best email address for BCAA to send Member exclusive rewards, deals and news?”
“Would you like to receive the occasional marketing offer from BCAA relevant to you, such as home insurance promotional offers?”
Why are we as BCAA running this contest? How does it align with BCAA's Q24 goal?
Collecting ‘life events’ from customers – like expiry dates or future trip dates – helps us send Marketing campaigns to customers that are timely and relevant.
BUILD REVENUE - NEW BUSINESS!
The member comes in and they booked a 15 min car appt, you find out they also want CAA quote. How would you educate the member on how to use our bookings link?
Show them the descriptions of each appt booking option and to click READ MORE
What three products appt times did NOT change?
Travel, RV, Home renewal
Following our Legal Team’s advice and recommendation we should not collect Opt-In for minors. Email addresses can be collected for minors for transactional purposes only.
When does this contest end?
September 8th 2024
Swimming, Hammer throw, Pole Vault, Track, Break dancing, canoe sprint
What can we do, when booking appts for customers, to ensure they are booking the correct times? What behaviour does this align with?
Ask the right questions, ensure they are bringing all required documents, people and information, educate them on the appt length and what they will have the time for.
BE CURIOUS
What 3 things define a LIFE EVENT as part of the Amazing Race Rules?
1. Home Expiry date or Future Travel date has been added to Salesforce as a Life Event
2. Cannot have an existing Policy or Active Quote for that Product
3.Date must be entered with Month, Day, Year
How can people enter themselves into the "Great Grocery Giveaway" (2 ways they can SELF enter). Which CX Vision/Principle does this align with?
1. sending an email with the subject line “2024 Grocery Giveaway” and body copy containing their name, email address and mailing address to contests@bcaa.com
2. Sending an index card with their name, email address and mailing address printed on one side of the card to BCAA 4567 Canada Way, Burnaby, BC V5G 4T1
EASE, EMPOWER
What are eunjin's kittens' names?
Jellybean and Fifty Two