JOHNSON CH 7
Ralph has worked as a marriage counselor for 16 years. Many couples come and seek his help probably because he
Is an effective listener
Which is not something a conflict of interest is based on?
Incompatible ideas
Which of the following statements describe the connection between level of stress and well-being?
Both too much or too little stress can be damaging
They know what they are afraid of; they do not know what they are afraid of
In the early stage of forming a relationship it is advisable to use which type of response?
Paraphrasing
Barbara was telling her friend, Rachel, how much her boss makes her work these days, and how critical he is when he finds even a tiny mistake in what she does. After some thinking, Rachel says, “if I were you, I would tell him that he expects too much. You should talk to him first thing in the morning.” Rachel’s intention underlying her response is:
Advising and evaluating
When a relationship is more important than the goals, a person would use which conflict management strategy?
Smoothing
The relationship between homeostasis and stress is that
Stress alerts the body to do something to restore homeostasis
Danny’s niece, Beverly, is afraid of flying. Which of the following is the best advice Danny can give her to help her deal with her fear?
“Fly every time you have a chance.”
Joseph to Roy:” Man, I am so upset with this mechanic! He did not check my brakes, he did not change the oil, even though I explicitly asked him to! And then he charged $78 for this service!” Roy, “It sounds like you are upset because the mechanic failed to check your brakes and change the oil, and he still charged you a lot of money”. Roy’s response is not appropriate in which of the following aspects?
Content
Jacob tells his roommate, Ryan, how he and his girlfriend had a fight several days ago and he has been unable to sleep or do anything since then. Ryan says, “Come on, don’t sweat it. I am sure you can work it out with her tomorrow.” Jacob may feel Ryan is
Disinterested
When both the goal and relationship is important, a person would use which conflict management strategy?
Problem-solving negotiations
Anger is a
Defensive emotion
Daisy’s daughter, Belinda, is afraid of dogs. Which of the following advice is most helpful to Belinda?
“Let’s go look at puppies. That might help.”
Paula was furious when she found out that Bianca did not invite her to her birthday party. If she finds out that Bianca was told that Paula would be out of town,
Paula is less likely to feel angry
“Why” questions can have the following effects except one. Which one? “Why” questions tend to
Make the other person reflective
Compromise usually occurs instead of problem-solving negotiation when
Time is in short supply
Lou was quite angry when one of his coworkers tattled on him to his supervisor. He felt frustrated and wanted to take revenge. On second thought, he decided to keep it all inside. Lou’s anger seems to be
Destructive
Raymond is worried all the time about all the bad things that could happen to him. He has
An anxiety
When you judge your basic self-worth on the basis of inadequate behavior that is
Self-blame
Your boss has always been very accommodating with you. You were raving about your workplace, so your friend, Carina, applied and joined the company about a month ago. She has the same boss as you do, but Carina has already had a lot of conflicts with her. If you want to help her, you need to
Talk to her to find out how Carina sees her situation and conflicts before giving her any advice
The biggest problem with winning the win-lose negotiation is
There is damage to the interpersonal relationship
Before you can decide whether and how you want to express your anger, you may want to
Clarify what the other person’s intention was with the act that made you angry
In managing shyness, it is helpful to
Examine reasons for your shyness
When you have a belief that associates a whole group of people with certain traits, that is known as
Stereotyping