Executive/Management Team
Who is the director for the Western Region?
Alex Roberto
What are the requirements to establish membership
open a savings with at least $1 have proof of residency and a valid address, pass OFAC system run, have a valid New York State ID or Passport book. For youth accounts birth certificate and social security number. For NRA accounts legal documentation and ID
Who should be coming in first once the all clear signal is up?
First person who in the parking lot that is watching the manager check the branch
What should you say after every interaction
Thank them for their membership
What are the types of check holds
0 day hold- Payments and checks under $275.00
1 day hold- Government state and bank checks under $6724.00
2 day hold- Checks between $276.00-$6724.00
7 day hold- checks totaling $6725.00 or more
7 day new member hold- any check to an account for a new member for 30 calendar days all funds are held for 7 days
7 day exception- Redeposited Checks Repeatedly Overdrawn Reasonable Cause/Doubtful Emergency Conditions
Who visited the branch for Childrens Miracle Network 2026
Inna Brad Danielle (Brads wife) Noy Alex and me
When someone comes in for a debit card is it only a debit card?
No look for other opportunities
What is the procedure if the all clear signal is not put up
Call the main extension (4130) and say this is Mrs/Mr Chips and I'm calling to let you know I'm going to be late for my appointment.
If they say you're name you can go in if theres no answer or they say ok call the police
True or False
Do you need to say the members name at least once
True
Shared branch policy
for the form member must fill out name, date, credit union name, base account number, type of transaction and account, sign, last five of social
Two valid forms of ID one primary one secodary
For any withdrawal limit of $2500.00 max for out of state IDs must complete the verification process
For deposits any cash amount allowed (follow the guidelines for doubles or CTRs. For checks do not modify check holds)
Limit of two transactions per day
What is Erica DeSena's posoition
Retail sales manager
What type of loans is offered at Teachers
Vacation
Holiday
Personal
Auto
Boat
Mortgage
Refinanced loans
HELOC
Who verifies the vault clock at the end of the night
Is your etiquette part of your scorecard?
Yes
Procedure for an official check issue
For checks made payable to nonmembers OFAC needs to ran and indicated on check
Checks under $5000.00 need to include the member number if it was made to themself or if an OFAC was ran include their primary ID and signed by the member
Checks $5,000.00 and more need to include the member number if it was made to themself or if an OFAC was ran include their primary ID a secondary ID and signed by the member
Any check that includes an override must include why there is an override the ids and who the check is going to (include OFAC ran if not the member)
True or False
Does Brad like to speed when he driving
True- he wanted to be a state trooper in California
Difference between smart checking, share draft checking and quality checking
smart checking-can earn 2.50%
quality checking-direct deposit set up
share draft checking- no fees
Can anything with member information be left out overnight
Walk the member over and introduce them to each other while saying what they need to do
When is CTR filled out and what is needed for the form
a CTR is completed when the total amount of cash funds moving either in or out of the same member number exceeds $10,000.01.
The form includes branch, member number, member name, transactors name and SSN and who they are on the account, phone number occupation ID info. Type of account. account number, date, type of transaction, amount, purpose/source
Who runs the Information Support team
Desiree Lopez
Difference between regular savings and nonmember savings
Regular savings allows them to have the full benefits of the credit union and products by themself. A nonmmeber is joint on accounts and does not get the full benefits of the credit union
When should we go into the branch
Once the all clear signal is up one at a time and there's no members at the ATM
Should you always confirm the transaction before processing it
Yes you need to confirm what the member wants to do before processing
Mail in deposit/payment procedure
use the binder to document the date and time it was received then when going to do the transaction document the member name, number, amount of checks and the total amount being deposited. Have the book iniated under dual control.
When completing the transaction do not select transacting person in the override note indicate the day time member name it was a mail in deposit for the override