IAA
What does IAA stand for?
Insurance Auto Auction
Where can you find your daily files and releases?
Dashboard
What is a brand new file called?
Wait Release
What does SLA stand for?
Service Level Agreement
What is a single strand of spaghetti called?
Spaghetto
What does IAA use as their software?
TRIM/ASAP
Where do you find the claim number?
Contacts tab, under owner information
What is a file that’s already been worked before called?
Release Problem
What does KPI stand for?
Key Performance Indicators
What is the national animal of Scotland?
Unicorn
What is a total loss?
The vehicle cannot be safely repaired, and/or repairs would cost more than the vehicle’s estimated value
Where do you put in the charges?
Where can you update your user information—such as your name and ECE/TPCC email—in TRIM?
My Profile
Give at least 2 KPI's
Releases Per Hour (RPH), Files Per Hour (FPH), Calls Per Hour (CPH), Average Talk Time (ATT), No Gaps between calls over 10 minutes, Life Cycle Audit (LCA), Quality Assurance (QA
How many chambers are in the human heart?
4
“What does ‘dry run’ mean?
Vehicle was released but unable to be picked up(vehicle wasn’t at location when driver arrived, owner said it was released but changed their mind, check had incorrect amount when driver arrived at shop etc. )
What tab contains the adjustor's contact information?
Contacts
What does TRIM stand for?
Touchpoint Release Interface Manager (TRIM)
Give at least 2 SLA's
Wait Releases, Release Problems, Same-Day Callbacks, All Files, Inbounds Calls, Cycle time, Emails
Which animal can be seen on the Porsche logo?
Horse
Who is the client of ECE/TPCC?
IAA
Sent emails must be pasted into TRIM file?
False
Wait Release
What is our goal for cycle time?
We must aim to get the files released within 1.7 days to meet the Cycle Time SLA.
Which U.S. city is known as the “City of Angels”?
Los Angeles, California