IAA
What does IAA stand for?
Insurance Auto Auction
Where can you find your daily files and releases?
Dashboard
What is a brand new file called?
Wait Release
What does SLA stand for?
Service Level Agreement
What is a single strand of spaghetti called?
Spaghetto
What does IAA use as their software?
TRIM/ASAP
Where do you find the claim number?
Contacts tab, under owner information
What is a file that’s already been worked before called?
Release Problem
What does KPI stand for?
Key Performance Indicators
What is the national animal of Scotland?
Unicorn
What is a total loss?
The vehicle cannot be safely repaired, and/or repairs would cost more than the vehicle’s estimated value
Where do you put in the charges?
Where can you update your user information—such as your name and ECE/TPCC email—in TRIM?
My Profile
Give at least 2 KPI's
Releases Per Hour (RPH), Files Per Hour (FPH), Calls Per Hour (CPH), Average Talk Time (ATT), No Gaps between calls over 10 minutes, Life Cycle Audit (LCA), Quality Assurance (QA
How many chambers are in the human heart?
4
What do we do for IAA?
We assist IAA with the release process. The release process is gathering the pickup information by calling the place where the vehicle is stored (owner’s home, body shop or collision center, impound, place of business, etc.)
What tab contains the adjustor's contact information?
Contacts
What does TRIM stand for?
Touchpoint Release Interface Manager (TRIM)
Give at least 2 SLA's
Wait Releases, Release Problems, Same-Day Callbacks, All Files, Inbounds Calls, Cycle time, Emails
Which animal can be seen on the Porsche logo?
Horse
Explain the IAA process from beginning to end.
Owner of wrecked or damaged vehicle files an insurance claim.
Insurance adjuster thinks the vehicle may be a total loss.
Insurance provider creates assigned with IAA to have the vehicle picked up and taken to the IAA lot (branch)
Assignment is sent to the call center (that’s us) so that Release Agents (that’s you) can obtain the release information needed for pickup.
Once file is released for pickup, the IAA branch will dispatch a tower to pick it up.
Once a Total Loss is verified, it will go to auction.
Sent emails must be pasted into TRIM file?
False
Towable - Can be safely pulled behind a vehicle using a tow bar, trailer, or hitch.
Not Towable - Cannot or should not be pulled behind another vehicle, either because it’s not designed for it or it may be damaged during the process.
What is our goal for cycle time?
We must aim to get the files released within 1.7 days to meet the Cycle Time SLA.
Which U.S. city is known as the “City of Angels”?
Los Angeles, California