Beysik!
OH SHUX
Unsay I-send?
Zindisk
100

Where can we find the Saver's withdrawals?

Ledgers
100

https://admin.ibotta.com/firehouse/offers/1491143

The Saver purchased 4 of the Perfect Bars. How much cash back should the Saver receive based on the offer details?

$2.48 for the purchase of 2 = BOGO with a Redemption Max of 1.

100

This macro is used when we need to ask Savers for pictures of their receipt.

Receipt::Send Us Receipt::Your List

100

When you ask for more info, what should the submission type be?

Pending

200

What do you call the gray bar at the top of every Admin Page?

Navigation Bar

200

You are trying to moderate a Walmart receipt for a a Pantene offer. However, after checking the Customer Specific Offer Page, you can see that the Saver already got the cashback in Walmart Cash. What's your next step?

Check if the Saver has received EAS FTF.

200

Used to reply to Saver's that have used aggressive and/or inappropriate language.

Account::Aggressive Language

200

What are the two types of reply in Zendesk? One is in a white box, one is in a yellow box.

Public Reply and Internal Note

300

Where can we find linked loyalty cards?

Retailer Loyalties (Archive)

300

Is this bonus static or dynamic? 


Dynamic

300

Use when you are able to use the quick credit tool for the relevant bonus.

Bonus::Explanation::Able to Credit

300

What should you click if the Saver attached photo of their Driver's license to their email?

D- Does this ticket include Flagged Personal Information?

400

What should we click first before sending the reset password email in Admin?

Remove from blocked lists (AppBoy/Braze)

400

The Saver purchased from an Online Grocery Pickup and Delivery retailer. Are we allowed to upload screenshots of their receipts?

Yes!

400

Use when the Saver is having difficulties scanning barcodes.

Offer::Barcode::Scan Tips

400

Where can you find Merging Suggestions?

Intelligence

500

What are the two Retailers currently under IPN?

Walmart Cash and Dollar General 

500

What should we copy and paste when escalating tickets to the Trust Team?

Customer Fraud Moderation Logs

500

Use when Savers write in about an offer that was expired early.

Offer::Explanation::Expired Early

500

If the subject line contains "App Problem Report", what should you click to pull up the receipt in question?

App PR Item

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