Prime Time & Personal Power Zones
What is Prime Time?
Demand for rides > number of drivers on the roads
Passengers pay % extra - added to ride subtotal
Prime Time amount depends on passenger’s pick-up request location
Rides are eligible for Power Zone earnings based on ____ ____ upon ride accept OR ____ ____ upon ride request.
- Driver’s location
- Passenger’s location
What are Tolls?
Tolls are charges for utilizing specific roads and vary by region and roadway
For Standard and Lyft XL ride requests, passengers are charged and drivers receive cancellation fee (amount based on region) in what two situations?
More than 2 minutes pass since driver accepted the ride
The driver is on track to arrive at the estimated ETA
Driver forgot to tap "ARRIVE," how would you recognize that?
Check actual vs requested pick-up location
Could appear as if nothing is wrong (system has fixed itself)
Passengers see either upfront pricing including ____ ____ or a ____ ____ ____ .
- Prime Time
- Prime Time Notification
Eligible drivers see Power Zones in _____ (once published)
Dashboard
Lyft charges ____ and reimburses ____ for tolls incurred during a ride.
- passengers
- drivers
No-Show fees occur when the driver completes these 4 steps.
The driver arrives to pick the passenger up
The driver waits at least 5 minutes after tapping to arrive
The driver attempts to contact the passenger
The driver cancels the ride as a no show, and chooses "Passenger is no-show"
If driver was unpaid or underpaid for the ride, bonus the driver as an ____.
Exception
Colored areas indicate?
Higher earning potential
____ Appear as “Personal Prime Time Excess”
Payouts
Drivers see tolls reported in?
Driving History
For Shared ride requests, passengers are charged and drivers receive cancellation fee (amount based on region) in what two situations?
First passenger cancels the ride request 2 or more minutes after the driver accepts the ride
Driver is on track to arrive at the estimated ETA
What is the Maximum Base Cost?
Most regions are $300 - $400
Can vary by region - always check the Cities page
Unusually high ride charge amounts are subject for review by fraud
Dollar amount shown ____ ____ within outlined area and will be added to the next ride given.
Gradually increases
____ ____ Appear as “Power Zone earnings” in Driver Payment tab of a ride.
Ride Details
How do you use the Toll Debugger
Go to toll debugger
go to Route Breakdown
Scroll down and click “Debug Ride”
Enter the ride's TOM ID number
Click 'Submit'
Canceled penalty payout for the driver on the ride can be found where?
- Drivers Rides Tab
- Click Drivers ID
- Bill Breakdown
What is the ride time limits?
Max Time: 10 hours in all regions
Prime Time percentage is listed on ____ ____ of the Ride and in the Multiplier column in the driver’s ____ ____ tab?
- Overview tab
- Driver Rides
Verify ____ ____ ____ existed during timeframe of ride.
Active Power Zone
If you find that a toll is missing from the Lyft system, where would you go to report it?
Automated Tolls Error Reporting Form
If cancellation fee did not pay out due to an error, check for existing ____ and bonus if necessary
JIRAs
Passengers are shown ____ ride price based on a direct route from pick-up to drop-off
FIXED