Pitch Perfect
I wanted to reach out to you because I saw you came out to one of our games this season, and introduce myself as your point of contact with the Trail Blazers moving forward. Tell me <Customer’s First Name>, what brought you out to Moda for the (game/event)?
What is your intro statement?
The 3 things we should ask prospects to do when presented with an objection.
What is Defend, Define, Explain?
This tool tracks your interactions with leads and customers.
What is the CRM system (Dynamics)?
This year marked the founding of the Portland Trail Blazers franchise.
What is 1970?
The number of tickets that must be purchased for a bundle to be considered a "group"
What is 10?
This skill helps you adapt your sales pitch based on feedback from fans.
What is active listening?
The bridge between hearing an objection and asking them to Defend, Define, or Explain it
What is a cushion?
The number of calls expected to make daily.
What is 75?
The Blazers play their home games in this arena, opened in 1995.
What is the Moda Center?
This product feature allows season ticket holders to exchange their seats for different games."
What is ticket exchange or seat flexibility?
This is often used to confirm a customer's commitment before finalizing the sale.
What is a trial close
A preferred alternative phrase. This is traditionally intended to replace the word "cheap"
What is "more affordable"?
The ideal number of days between our phone call and next meeting with a prospect.
What is 1-2?
This legendary player led the Blazers to their only NBA Championship in 1977.
Who is Bill Walton?
This is the garage we utilize for happy hour clients because it’s connected to the Moda Center and super convenient
What is the Garden Garage?
The thing we should ask for after every phone call with a prospect.
What is a referral?
This technique involves empathizing with the objection before responding.
What is the feel-felt-found method?
Composed of "Product Recommended" and "Feedback & Commit". Updating this regularly keeps your sales forecast accurate.
What is your pipeline?
To bring people together and create extraordinary moments and lasting memories through the power of sports and entertainment
What is our purpose?
A 21-game bundle. This package includes 2 exchanges per season and the majority of Western Conference opponents.
What are Half Season Tickets?
The 4 types of questions we ask before we can pitch anything.
What are current situation, desired situation, barrier, and payout questions?
The 5 types of Objections
What are Put-Off, Genuine, Misconception, Biased, Half-Baked
Our preferred style of communication after initial phone calls. These are traditionally conducted at the arena on dark days and during Happy Hours.
What are in-person meetings?
This was the Portland Trail Blazers' win-loss record for the 2024–25 NBA regular season.
What is 36 wins and 46 losses?
A fun hospitality spot for you and your group to enjoy the game from the sky! Comes with 15 tickets for you and your guests and include an exclusive catering package for your group.
What is the Alaska Lounge?