Basics
What is Mayer Theatre
How can my student get involved on campus?
RSO, CSO, RRC, OML, MCC, Intramurals, Club Sports, Theatre, RLC Events
What is the name of the group that students can use to receive mental health support?
Counseling and Psychological Services (CAPS).
What does the acronym SALT stand for, and who falls into that group?
Student Assistant & Leadership Team (Cheryl, Emma, Clark, Tedd, Chloe, Steven, Nathaniel)
When a parent asks what it's like to go to school at SCU, you should do this.
Share your personal experience. Don't make something up. If you have not experienced what they are asking, direct them to someone who might have.
True or False: New students and their families always know what SCU's acronyms stand for.
What is False?
Where does my student go to get academic advising during the academic year?
What is the Drahmann Center?
Or - Leavey/SOE Peer Advisors, CAS SET
This on-campus group provides students with medical attention after standard business hours.
EMS/EMTs
How do parents add Dining Plus points or flex to their student's account?
Online ACCESS portal / Kiosk outside the ACCESS Office.
If a parent continues to try to follow student activities despite your redirection, you should do this.
What is ask a supervisor for help?
How can families access their students' grades for each class?
They can't. While the FERPA release will allow families to call One Stop to ask, they can only share the student's cumulative GPA and the number of units completed.
What locations on campus, excluding locations in Benson and SCDI, accept the meal plan?
This is the phone number to reach Campus Safety.
What is (408) 554-4444 or (408) 554-4441?
Why do we use the phrase "parents and families" rather than just "parents"?
While many students are raised by parents, we need to be mindful of those raised and supported by step parents, grandparents, and legal guardians. Also, siblings/aunts/uncles/friends are invited to attend orientation.
When a parent wants to attend their student's course enrollment session, you should direct them here instead.
What is the concurrent parent session?
What is unique about the Quarter system?
They are much faster than a semester system (11 weeks instead of 16). If you don’t like a specific class, you get through it quicker.
My student met someone today whom they want to live with. Can my student request that person for this coming year?
No, unfortunately, housing assignments are finalized, and changes can only be requested during the Open Room Change period.
This service provides students with a free, confidential escort to their destination, on or off campus, by two volunteers.
Safe walk, but we'll take CSS
What are the top 3 things that parents ask questions about?
Housing, Dining, Course Registration
(we'll also take safety)
When a frustrated parent approaches you to vent or complain, what do you do?
What is remain calm, listen, provide a response if you can, or direct them to someone who can help?
What is FERPA?
This federal law protects student privacy, requiring a Workday waiver before parents can access student records.
Where can my student go if they need to see a doctor?
Sutter Health, across the street from the Mayer Theatre
EMTs are on duty during these hours.
What is 5pm to 8am?
There's a local legend that says, "this school traded palm trees to Santa Clara in exchange for naming rights"
USC - University of Southern California
Santa Clara University was originally the University of Santa Clara.
A parent asks you about Greek Life. How do you respond?
Acknowledge that it exists. Mention that there are other ways students choose to get involved. Highlight data, if you’d like: Around 20-30% of our students are involved with the non-university-affiliated Greek life. There is professional Greek life, like business fraternities and pre-med societies, that a student could get involved in. Other than that, most students join many clubs and organizations to meet people.