GENERAL
If a caller requests information on who is assigned to an exposure, provide the following information
APD Adjuster Contact Information
Explain First Party Contact Not Complete, Caller Returning Phone Call
This is when the insured calls in to complete the incident/accident details.
TRUE/FALSE
There can only be one adjuster handling all parts of a claim.
False
ABI
Auto Bodily Injury
SIU
Special Investigation Unit
Steps to Appraisal Cancelation Requests
If a customer needs to cancel a scheduled appraisal, they will need to cancel the service in CMX related correct vehicle and note the claim (in CMX) as to why the cancelation was requested
The number of days a CSR can set up for a rental?
All reservations should be set up for 5 days to start
Name 3 information details that you can provide when Non-APD Adjuster Contact Information is requested.
Adjuster First/Last Name
Email Address
Phone Number
RR
Rental Reimbursement
OS
Open Shop
Another term for quotation: and where to find it should a customer request it?
Copy of Estimates (Access DocNav)
Give another definition for New Method of Inspections
First Party Initial Appraisal Assignment
This is when a legal representative calls in to find out more info about the claim.
Attorney- Claim Inquiry
EC
Express Claim
IA
Independent Appraiser
Where you locate a payment status.
Go to CMX - Financials - Checks
Define Indemnity
This is when the insurance company puts the insured back at their financial standing before the loss occurred
Under which topic can the following be discussed
Collision - Deductible
Comprehensive - Deductible
Rental - Daily Limits & Total Rental Limit per claim
Basic APD Coverage Questions
POI
Point Of Impact
OVD
Other Vehicle Driver
The monthly amount an insured has to pay as per agreement of the policy.
Premium
Where do we find the Adjuster Unit Manager Info?
Teams, Parties involved (not sure if I left one out)
This is where you inform the users of all actions that have been taken on a call.
Notes/ Note Documentation
PIP
Personal Injury Protection
FNOL
First Notice Of Loss