Perception
What is perception
The way someone views the world
Name one listening barrier
1.Message Overload
2.Preoccupation
3.External Noise
4.Physiological Impairment
5.Lack of Training
What is a way conflict occurs?
1. The “need” to be right
2. Our desires for power / control
3. Feeling threatened
4. Cognitive dissonance
5. The blame thrower
6. Boredom – craving excitement, chaos
7. Competition for limited resources
8. Passion + closed-mindedness
What is intercultural communication?
The sending and receiving of messages across languages and cultures.
Name one type of nonverbal communication.
Kinesics
Haptics
Personal Appearance/Artifacts/Objects
Proxemics
Environment
Chronemics
Paralanguage/Vocalics
Silence
the way individuals preceive members of other groups that then shape their attitudes and behavior towards them is _________
Stereotyping
Name one type of listening
1.Passive Listening
2.Discriminative Listening
3.Informational Listening
4.Critical Listening
5.Empathetic Listening
6.Active Listening
What is a type of conflict?
1. Affective conflict
2. Conflict of Interest
3. Value Conflict
4. Cognitive Conflict
5. goal Conflict
What is a high context culture?
Examples: Japan, China, and Saudi Arabia
We use nonverbal communication to replace what?
Verbal communication
Name one of the 4 steps in the Pillow Method
1. Im right, youre wrong
2.Youre right; Im wrong
3.We are both a little right and a little wrong
4.Is it worth the conversation
When something goes in one ear and out the other this is an example of ______ listening
Passive
What is the root of the word conflict?
The word "conflict" comes from the Latin word "conflīctus," meaning "a striking together."
Where does intercultural communication occur? Name one.
1. Mass Media and Social Media
2. Tourism and International Travel
3. Organizations (like schools or workplaces)
4. Chosen Interpersonal Relationships
Touch.
A physical representation of preception are _____
Glasses
giving the gift of attention is _____
Listening
What is one conflict management style?
1. Turtle Avoiding
2. Teddy Bear Accommodating/Obliging
3. Shark Competing/Aggressive
4. Fox Compromising
5. Owl Collaborating/Integrating
What is a way culture affects communication and communication affects culture
1. how we identify as belonging to one culture or another
2. how we feel about belonging to a particular cultural group
3. how we communicate with other cultural groups, and
4. how that group is regarded in the larger social system.
Is nonverbal communication distinct or continuous?
Continuous.
Consistency
What type of listening is develpoed in school
Informational
What is one step of effective I-messages (formula)
1. Observation “When I hear/see you…”
2. Feeling “I feel [emotion]…”
3. Unmet Need “because I want…”
4. Request “Could you please…”
5. Desired Outcome “so that…”
Name one part of the three part statements of appreciation
1. When I saw/heard…
2. I felt…
3. because I…(needed, wanted, realized, etc.)
What nonverbal communication type is this.
the study of how people use time.
Chronemics