Guest
This is the first thing you should do when a customer enters your store, making them feel welcome and valued.
What is greet them?
"A compelling but honest explanation of what makes this company and role a great fit for you."
What is 'Why do you want to work here
The first step in the LAST technique, this involves fully understanding the customer's concerns before responding.
What is 'Listen'?
A customer is upset and raising their voice. The best first step is to remain calm and do this.
What is 'Listen without interrupting
This is the only continent that is also a country.
What is Australia?
To provide the best service, you must do this to identify what the customer needs and how you can assist them.
What is understand their needs?
A positive trait backed up with a brief example of how it benefits your work
What is 'What are your greatest strengths?
A sincere statement that acknowledges the customer's frustration and shows empathy for their experience
What is 'Apologize
When a customer is extremely frustrated, this approach helps to de-escalate the situation.
What is 'Empathy and reassurance'?
Water boils at this temperature in degrees Fahrenheit.
What is 212 degrees?
Providing service with sincerity and gratitude ensures that customers feel valued and appreciated. What is this key principle?
What is serve with sincerity and appreciation?
A weakness that you acknowledge but have worked to improve, showing self-awareness and growth.
What is 'What is your biggest weakness
Providing a clear resolution to the customer’s issue in a timely and professional manner.
What is 'Solve'
If a customer refuses to calm down despite all efforts, this may be the best course of action.
What is 'Escalating the issue to a manager'?
This U.S. president issued the Emancipation Proclamation in 1863.
Who is Abraham Lincoln?
At the end of the customer interaction, you should always do this to express gratitude for their business.
What is thank them for choosing your store?
A response that connects your skills and past experiences to the job’s responsibilities
What is 'Why should we hire you
"The final step in the LAST method, ensuring the customer leaves the interaction feeling valued
What is 'Thank'
Instead of saying 'That’s not my job,' this response helps to keep the customer engaged and satisfied.
What is 'I’d be happy to find someone who can assist you'?
This classic novel begins with the famous line, "Call me Ishmael."
What is Moby-Dick?