Device Family
Name the three devices that make up the new IQOS ILUMA i family.
i PRIME, ILUMA i, and i ONE.
What is the name of the bladeless heating technology used in all IQOS ILUMA i devices?
SMARTCORE INDUCTION SYSTEM™
True or False: IQOS ILUMA i requires regular cleaning to remove tobacco residue.
False; no tobacco residue is left behind, and no cleaning is ever needed.
Name two types of accessories used for personalizing IQOS ILUMA i devices.
Wraps, rings, doors, or sleeves.
This product is not risk-free because it provides what addictive substance?
Nicotine
What material is the body of the IQOS ILUMA i PRIME Holder and Pocket Charger made of?
Aluminum
This feature allows a user to temporarily stop their experience and resume it later from where they left off.
Pause Mode
What is the average duration for the pre-heating phase?
20 seconds
Which accessory for the ILUMA i ONE features a "3D knitted" protective casing?
ONE SLEEVE +
What is the minimum age for a consumer to use or purchase IQOS products?
18 years old
Which device in the family is described as an "All-in-one" device?
IQOS ILUMA I ONE
This feature adapts to individual puffing patterns and may provide up to 4 extra puffs.
FlexPuff
How many consecutive uses can a user get in Performance Mode when the pause feature is not activated?
Up to 3 consecutive uses
True or False: The Holder charging dock for previous IQOS ILUMA models can be used for the IQOS ILUMA i PRIME.
Why is it strictly warned not to ingest or disassemble TEREA sticks?
They contain a sharp metal part that can cause serious injury if swallowed.
Name the four colors available for the IQOS ILUMA i PRIME that feature a gradient effect on the Holder.
Garnet Red, Aspen Green, Breeze Blue, and Midnight Black.
Name the new user interface that shows pre-heating status, time left, and available experiences
Touch Screen
What specific hand/finger gesture is required on the touch screen to activate Pause Mode?
A quick swipe of the fingertip along the entire length of the screen, from edge to edge.
Where can I buy the accessories?
Iqos Stores and website
What might happen if you attempt to use TEREA sticks with older, non-induction IQOS generations?
It may cause damage to the device.
Which device do have an autostart feature?
IQOS ILUMA I PRIME, IQOS ILUMA I AND IQOS ILUMA I ONE
What are the two modes available through the FlexBattery feature?
ECO MODE AND PERFORMANCE MODE
Why did PMI remove the AC Power Adaptor from the IQOS ILUMA i box?
To reduce electronic waste and the company's carbon footprint
True or False: The new 2-year voluntary warranty for registered IQOS ILUMA i devices also applies to electronic and non-electronic accessories.
False; voluntary warranty terms do not apply to electronic (e.g., power adaptors) or non-electronic (e.g., wraps, sleeves) accessories.
To whom is this "Product Knowledge" training material restricted, and where should it never be shared?
It is restricted to intended recipients (frontliners/internal use) and must not be shared with the general public or on social media.