Hardware
Software
IT Giants
Customer Support
Networking
100

Primary component to connect every working part of the Hardware

What is a Mainboard?

100

Extension of an executable

what does .exe stand for

100

Co-Founder of Microsoft

Who is Bill Gates

100

Support level which answeres calls in first place

 What does 1st Level Support mean?

100

Local Area Network, but wireless

What is Wifi/Wireless Lan

200

A part which can only store but nothing more

ROM or read-only-memory

200

To protect your device from "intruders"

Anti-Virus Software

200

Co-Founder of Apple

Who's Steve Jobs

200

Tool for working with customer tickets

What is Helpdesk?
200

Four octets of bits which allow you to communicate in a network

What is a IP-Address?

300

What storage type is currently the fastest?

Flash Drive

300

A stage of development, to get the product tested by outsiders

Alpha-Stage

300

Current CEO of Google Inc.

Who is Sundar Pichai

300

Highest priority for a customer ticket

What is a Crisis Priority?

300

Specifies the Network-/Hostpart in IP-Addressing

What is a Subnetmask?

400

Controlling "mechanism" for Data-Devices

What is a Data-BUS?

400

Integrated tool to scan Windows system files

What is the System File Checker (sfc)

400

Founder of a warehouse that does NOT pay any taxes

Who is Jeff Bezos

400

Well-known tool for connecting to a customer's computer

What is TeamViewer?

400

Active component which seperates Collision Domains

What are Switches?

500

What device could safe your components in case of power failures?

What is USP or uninterruptable power supply

500

Main Protocoll used by Office365

What is MAPI?

500

Main Developer of the Linux Kernel

Who is Linus Torvalds

500

Highest level for customer support

What is a 3rd level support?

500

Way to filter/define traffic on a Firewall

What are Access-Lists?

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