Membership First
What are the three pillars of Membership First?
Discover
Personalize
Back
What 3 systems do we need to have up each morning?
Workspace, Webex, Slack
What is the first step when booking a hotel for a Card Member that knows where they want to stay?
How much is the CLEAR Plus Credit?
$199
What compliance are we providing based on address of Card Member?
California Restitution Fund Disclosure
What is our motto at TLS?
We make membership come to life every day
Shareables
What PCC should we be using for training in Sabre?
6FZJ
Which department enrolls card members into benefits?
Platinum Card Services
What tab allows us more information about our Card Member, i.e. passport info, loyalty numbers, etc.
Preferences
What does STEER stand for?
Sleep, Travel, Eat, Entertain, Ride
What is our weekly destination segment called?
WanderLuxe
What is the step (what do we need to do) before End and Retrieve?
Add to PNR/Receive From
What benefits are included with FHR?
What caller types can book travel on main platinum card?
BCM, AMT
What tool do we use to RECOGNIZE or card member?
OPUS
What is Z in the phonetic alphabet?
Zulu
What app do we use in Sabre to make sure we stay compliant?
Disclosures Red App
Card Member calls in because his flight is delayed until the next day, what benefit can we offer them?
Trip Cancellation and Delay Insurance
Authorized to transact with TLS using their own Card. You may not discuss any Basic Card Member account information including MR balance. Not authorized to redeem MR unless also an Account Manager- Travel or have a separate MR account.
Supplemental Card Member - SCM
What 3 steps are part of the DISCOVER pillar?
-Recognize your Card Member
-Listen Actively
-Consult With Purpose
Whose birthdays are on the calendar for November?
Sasha, Shamise, and Carolyn
Where would you provide second recap and find cancellation policy in Sabre?
Rate Details
How much is the bonus for Uber Cash and when do you get it?
$20
In December
You may supply a full verbal recap of itinerary details for this caller type who are able to supply the record locator and the Card Member name as a form of verification.