Operations
TQM 1
TQM 2
Inventory
Sales
100

What is the maximum weight for returned used capsules?

35lbs

100

What does TQM stand for?

Technical Quality Management 

100

Where is our emergency response meet-up? 

first meet-up is in front of its sugar 

second meet-up is at the cable cars

100

What does FIFO and FEFO stand for?

FIFO: First In First Out

FEFO: First Expired First Out

100

Fill in the blank:

For AR orders, you need a minimum of $__ to receive __% of your order.

For AR orders, you need a minimum of $75 to receive 10% of your order.

200

The counterfit detection device must be used to check what bills?

$50 and $100 bills

200

What is the Nespresso ladder rule?

1. Employees shall not exceed 6 feet in height

2. Ladders shall not exceed 8 feet in height

3. Stock or items that employees are expected to access shall not exceed 12 feet in height

4. A ladder shall have a dedicated storage location to ensure it is easily located

200

What does A.L.I.C.E. stand for?

Alert

Lockdown

Inform

Counter

Evacuate 

200

What stocks do returns go to?

R99

200

What does BCP stand for? Give an example of when we would use a BCP.

Business Continuity Plan

Example: Nessoft goes down, the BCP would be use EMT.

300

What is an example of a business continuity plan? 

Example: When Nessoft goes down, our BCP is using EMT.

300

From the choices below, which one is an incident, crisis, or complaint?

1. Mia visits your boutique and buys ten sleeves. She returned the next day and said she was missing a sleeve.

2. Charlie arrives at your boutique and starts loudly complaining that the sleeve he purchased in your store last week had a bug in it!

3. Max contacts the COE and states she has contacted a lawyer and the news and is demanding financial compensation because her Nespresso cup broke and she was badly burned by the coffee inside. 

1. Complain

2. Incident 

3. Crisis

300

Name 8 major allergens. 

Acceptable answers:

Milk, Eggs, Fish, Shellfish, Tree nuts, Peanuts, Wheat, Soybeans, or Sesame

300

What are the 5 S's? Must say in order. 

1. Sort

2. Set in order

3. Shine

4. Standerdize

5. Sustain 

300

Must say all correct.

What does C.R.E.M.A stand for?

Converse

Recommend

Educate

Measure

Advise

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