Hold/disposition
To avoid dead air we should check with the customer every what?
10 seconds.
In order to provided prompt servicing throughout the call we should do what?
Always listen to customer attentively and avoid asking the customer to repeat the same information.
What characters died in Avengers End Game?
Tony Stark
Thanos
Black Widow
igpmacn
camping
I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?
A map
What do you ask the caller before placing him/her on hold?
Permission to them on hold.
Caller wants clarity for Mediation program, what do you do?
Provide FAQ What is mediation?
Who was freddy kruger favorite victim?
Sidney.
rgtie
tiger
What is seen in the middle of March and April that can’t be seen at the beginning or end of either month?
Letter "R".
What is consider an excessive hold?
Should FAQs be documented if not provided to customer?
No.
How many scream movies are there?
4.
kbbletlsaa
basketball
What fruit loves to go crazy and go wild?
Bananas
When would you show empathy?
Any major life events that the caller brings up, both positive and negative.
Customer stated he previously received two letters and compensation, what do you do?
Provide FAQ Will I receive more letters?
This actor has been in many comedy movies. Some of his top movie and leading roless are: Dumb and Dumber, ace ventura, and the mask.
Jim Carrey.
pnatheel
elephant
What two things can you never eat for breakfast?
Lunch and dinner
Customer expressed frustration towards WF on the call, what is our disposition?
Complaint/Added to referral log
What do we offer customer when providing closing scripting? (verbatim)
Additional assistance.
What year and month was Chucky release?
November 1990.
nnnigur
running
What is orange and sounds like a parrot?
Carrot