Drugs
What tier drugs do we handle?
T1 and T2
What is the area in SF where you can see all documents?
What is the name of our time keeping system?
FEPS
What are the names of the operation manager, PAS supervisor, and other PCC supervisor?
Jasmine, Angela, and Diane.
Rx is set to expire before order will ship out. Submit a request in the CET Escalation chat to see if a new NBD can be chosen.
Name all the drugs that our team currently handles.
Qulipta, Ubrelvy, Vraylar, Creon, Linzess and Viberzi.
This area will detail Viberzi orders that were placed by Medvantx.
Cases.
What is the number to the Conduent HD (Helpdesk)?
1-833-275-4457
What is the name of AbbVie's pharmacy?
Pharmacy Solutions
GET IT
GET IT
GET IT
GET IT
Viberzi is usually shipped out in a quantity of?
90 days
This area will showcase call histories.
Activity Histories.
What are the Holidays that Conduent observes?
New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
In what city and state is the AbbVie headquarter located in?
North Chicago, IL
Once we receive a patient's application, how long does it take for the patient to be approved for our program?
What do you do if a Patient admits they are taking more medication than what is prescribed?
Report this as a potential AE.
What do we do with a patient's old shipping address?
Mark as inactive.
What is a critical rule you must adhere to in order to receive Holiday pay?
Must work the day scheduled before and after the holiday.
"Do you have any questions for our pharmacy team or myself?"
T
O
W
N
Downtown
How do Patients access the portal?
We do not have a portal for our drugs.... FOR NOW (Hint, hint!)
This field in the order screen tells when we can call a patient to place a new order.
Schedule Outreach Date.
When can you see your new PTO accruals?
Every pay period.
What team can we reach out to, to get an order expedited within 4 days?
CET
Yes, reportable event and it's an AE and a PQC