Agentpage, Vendor Contacts and SOP's
Which team would you chat to request changes to a specific RA?
What is miniops?
What are the steps for sending a new SR to Tier 2?
What is Fill out the SR, Click Transfer and select the appropriate T2 queue?
Once a member has placed an order, how long do they have to cancel online themselves or call us for an immediate cancel (for most items)?
What is 1 hour (60 mins)?
Who in the buying staff do you reach out to first when needing a question answered?
What is Inventory Control Special (ICS)?
Who are your trainers at this moment?
What is Jovan and Kristen?
If a member calls because they received an espresso machine from the vendor Philips/Saeco and it looks used, what information would you relay to the member?
What is Advise the member that all items are tested before shipping out?
Who's approval is needed before changing the SR status to "CALL BACK ASAP"?
What is Supervisor Approval?
If you are able to SUCCESSFULLY cancel a pickticket on a depot item, what is your next step?
What is Cancel order under Common Tasks?
Where will you locate the buying teams by category?
What is SOPs> Supporting Departments> Buying Team?
What is the name of the training rooms?
What is Miami?
5 parts of the Code of Ethics.
What is Obey the law, Reward our shareholders, Take care of our employees, Take care of our members, Respect our suppliers?
Using your resources, what would help you identify that a particular vendor belongs to the FRT (Furniture) Team? (choose 2)
What is FRT and Dept 38?
Your member calls in and is requesting a cancellation of their order which is coming from Essendant Beyond Essential. The PO# has been generated but the order has not shipped. How would you attempt to cancel this order?
What is Submit a T2 Cancel/Redirect SR and provided the member the vendor cancellation script?
Can you directly chat Loss Prevention (LP)?
What is NO! You can chat OPST with supervisor approval?
When is your hire date?
What is 4/30/2020?
What main areas will we search for back order information? (Choose 3)
What is Back Ordered Item Information list, Member Notifications list, OMS.
Your member calls back regarding the same issue on the same order. The SR currently shows closed. How many days do you have to add notes/reopen the SR before you must create a new SR?
What is 7 Days?
Which view would you utilize to see inventory "Saleable on Hand"? (choose 2)
What is ITMW and IAI?
Yakima MiniOps is a branch of which supporting department?
What is Operations?
Who do you support in your job description?
What is Costco?
In your SOP's, under which tab, would you locate Loss Prevention information?
What is Supporting departments?
A member has decided they no longer want the Shop Card they ordered, and want the order cancelled. The PO# has been generated from the vendor First Data. How would you attempt to cancel this order?
What is See UMG/USPS procedure, key an RA if member opts to return (member may also take the Shop Card to the warehouse.)?
Who are our Supporting Departments (choose 6)?
What is LP, Returns, Operations, C-Team, Buying, Tax department?
What is the first thing you do after logging in to you desktop?
What is clock into Kronos?