Type of Baggage Files
Someone calls and says they did not receive their assistive device at the baggage claim. What type of baggage file would this be?
What is a Delayed Bag File:CRO
When a bag tag starts with 2006
What is a Rush/Expedite tag
A passenger calls and states they have an air tag inside of their bag. Who should you escalate to?
What is the Proactive Baggage Team (AGS)
Bag is delivered to wrong address
Delivery Escalation
A pax calls to check status of their claim, after advising what you can see. What is the next thing you should do?
What is Log a Call
Pax calls and says items are missing from bag within 24 hours of receiving bag
What is a Missing/Pilferage file
When a bag tag starts between 5006-8006
What is a Automated Ticket Counter Tag
A file reference number consists of this
What is City code/Airline Code/5 numbers
Pax calls and says they have medication inside bag used to manage or control a disability/
What is a Cro File
At what point do we create gift cards
When it is absolutely necessary. The passenger's bag has been delayed and everything they have is inside of the bag and they have no money to go out and purchase items and submit receipts back for reimbursement consideration
Pax calls and says the outside of his soft sided bag was ripped and torn and one of the wheels is falling off.
What is a Damage File
When a bag tag starts with 9006
What is a Pink Valet Tag
1-800-325-8224
What is the direct line to Delta Baggage
Someone calls and says, they checked a firearm at their origin but did not receive it at the destination from the BSO
What is a Delayed/Missing Firearm Escalation
A passenger had to purchase items while they did not have their bags. All items were necessary and within reason and they would like to know where they should submit these receipts and who will review the receipts.
What is an OPE claim
(Out of Pocket Expense) the claims department will review once the passenger uploads the receipts to delta.com/bagclaim
Passenger ended up not taking a trip (no go) due to an irop and decided to cancel their itinerary, but the checked bags went on to the final destination
What is a delayed bag file
When a bag is tagged as 30068-30069
What is a gate checked tag
A passenger books a tkt from JFK/ATL/SNA. The passenger decides to deplane, but their bag already made it to the final destination in SNA and wants the bag sent to ATL
What is a Skip Lag
(Passenger is responsible for getting a shipping label from UPS or Fedex to get bag shipped to where they are)
Onhand file created by the warehouse for a bag that has been missing for some time and wants to know how we can get the bag that was found back to them
What is a LZ warehouse request
A passenger spent $300 on items needed while not receiving bag and would like to settle their delayed baggage claim.
What is Quick Claims
The passenger flew in but did not speak to anyone from the bso and calls to report that they did not receive their bag
What is a Delayed bag file
When a bag is tagged starting with 4006
What is a Priority/HVC tag
A passenger has been without their bag for 5 days. They call you and ask what is the next step in getting their bag back to them.
Property Loss Claim
Irate passenger requests supervisor due to bag being delayed
What is a BFM (Baggage Floor Manager) Escalation
A passenger would like the claims manager to respond back to them directly, how do we get the claims managers attention.
What is sending a "post" directly to the claims manager
@claimsmanager